Company Overview of Intellisist Inc.
Intellisist Inc. doing business as Spoken Communications provides cloud-based enterprise platform for contact centers. It offers call center solutions that include Conversational IVR, a speech recognition solution; Virtual ACD, a solution that virtualizes call distribution; call recording solutions, including cloud-based call recording and screen capture, and PCI-compliant encryption; automated quality analysis; high volume call management solutions; and Secure Data IVR, an automated solution that removes the human element in order to ensure security of sensitive caller data. Intellisist Inc. was founded in 2005 and is based in Bellevue, Washington.
14150 NE 20th Street
F1 Suite 330
Bellevue, WA 98007
Founded in 2005
Key Executives for Intellisist Inc.
Chief Executive Officer and Director
Vice President of Development
Compensation as of Fiscal Year 2014.
Intellisist Inc. Key Developments
Spoken Communications Announces Spoken Smart IVR for 411
May 15 14
Spoken Communications announced the new Spoken Smart IVR for 411, an Interactive Voice Response (IVR) system tailored to the needs of the directory assistance market. The Spoken Smart IVR for 411 is a patented solution that utilizes pinpointed, real-time human intervention in the form of 'Silent Guides' to increase the efficiency of IVR automation. When the automated speech recognition (ASR) engine doesn't understand a caller utterance, rather than asking the caller to repeat the response, the utterance is flagged for a Silent Guide to correct while the call flow continues for the caller without pause. As a result, directory assistance providers can answer more calls with fewer live agents while simultaneously improving accuracy and customer experience.
Philippine Long Distance Telephone Company Selects Spoken Communications’s Cloud-Based Call Center Technology to Power Its Call-Center-as-a-Service Solution
Nov 5 13
Spoken Communications announced that the Philippine Long Distance Telephone Company has selected Spoken’s cloud-based call center technology to power its Call-Center-as-a-Service (CCaaS) solution. Based on a platform developed by Spoken, PLDT’s CCaaS provides a full-featured and robust suite of telecommunications applications designed to benefit outsourcing operations and increase the virtualization of communication operations in the region. PLDT’s solution marks the country’s first completely cloud-based suite of call center applications and expands Spoken’s global reach to comprise seven total datacenters across the U.S., EMEA and Asia markets. In the new era of cloud-based efficiency, Spoken’s cloud-hosted infrastructure enables PLDT to offer scalable and flexible call center solutions to enterprises and outsourcers looking to avoid the long, arduous steps of infrastructure purchasing and installation. The fully redundant and robust platform provides all the functionality necessary to support today's active contact centers, including an Automated Call Distribution (ACD) system, which can easily integrate with a wide variety of call center platforms. PLDT’s CCaaS solution also provides add-on modules for call routing, Interactive Voice Response (IVR), end-to-end call recording, screen capture, disaster recovery and performance management, including live call monitoring, call data visualization and agent evaluations. Also available are professional services for a seamless integration of back-office applications from multiple platforms. Together, with the suite of call center applications, Spoken’s platform also introduced a revolutionary payment scheme. PLDT’s CCaaS solution operates on a 'pay-per-minute, per-app basis' – meaning that organizations are charged only for the amount of time they use, and only for the applications or features they use. This model enables virtualized call centers to readily scale applications and software based on the demands of their business due to seasonal rise and fall in call volume and usage. As a result, enterprises pay no fixed monthly operating expenses, and no expensive capital investments are required. According to a study by leading market research firm Frost & Sullivan, contact centers in the US have identified cost reduction as the top challenge in contact center initiatives prompting companies to rely on low upfront investment hosted contact centers. For larger operations with expansive call center needs, PLDT’s CCaaS offering produces considerable cost efficiencies.
Altura Communication Solutions and Spoken Communications Announce Partnership to Provide Hosted Call Center Solutions
Aug 6 13
Altura Communication Solutions and Spoken Communications announced a new partnership to provide cloud based, advanced call center solutions to Altura's extensive base of Avaya and Nortel customers. The Spoken-Avaya Contact Center Cloud Platform is the contact center cloud available built on Avaya infrastructure. Access to core Avaya ACD and CMS functionality is complemented by a full suite of Spoken's a la carte offerings, including call recording, monitoring, reporting and IVR offerings.
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