April 16, 2014 4:33 AM ET

Health Care Technology

Company Overview of Press Ganey Associates, Inc.

Company Overview

Press Ganey Associates, Inc. provides healthcare performance improvement solutions for hospitals, medical practices and outpatient settings, and home care categories. Its solutions for hospitals include Clinical Performance Suite, a suite with measurement, reporting, and analytical tools for clinical, quality-of-care, and safety aspects of client’s organization; Operational Performance Suite, a data-driven solution for organization-wide insight; Partnership Performance Suite, which offers solutions that help transform client’s employee and physician relationships into prosperous business partnerships; Satisfaction Performance Suite, which offers solutions that provide insight into every aspe...

404 Columbia Place

South Bend, IN 46601

United States

Founded in 1985





Key Executives for Press Ganey Associates, Inc.

Chief Executive Officer
Age: 54
President and Chief Operating Officer
Age: 48
Co-Founder and Director
Age: 76
Co-Founder and Director
Chief Financial Officer
Age: 55
Compensation as of Fiscal Year 2013.

Press Ganey Associates, Inc. Key Developments

Press Ganey Announces Addition of Edward M. Ted Kennedy to its Board of Directors

Press Ganey announced the addition of Edward M. Ted Kennedy, Jr. to its Board of Directors. Kennedy brings a unique perspective to Press Ganey's Board as both a long-time advocate for affordable health care in the U.S. and for the civil rights of persons with disabilities. Kennedy counsels health care clients at Epstein Becker Green on the legal and reimbursement policy issues and changes facing hospitals, post-acute providers, government and commercial insurance entities, and life sciences companies.

Press Ganey Associates, Inc. Names Suda Suvarna as CIO

Press Ganey Associates, Inc. announced that Suda Suvarna has joined the company as its Chief Information Officer (CIO). In this role, Suvarna will oversee IT strategy and innovation, business intelligence, software development and process improvement, all functions that are essential to delivering best-in-class client solutions. Suvarna brings nearly three decades of global experience to his role at Press Ganey, most recently serving as the Vice President of Information Technology at Ascension Health.

Press Ganey Unveils Next-Generation Employee and Physician Engagement Platform

Press Ganey announced the release of its new Engagement Portal, a market-leading employee and physician survey administration and reporting tool. Research has shown that organizational engagement has a dramatic and positive impact on patient experience performance metrics. The Engagement Portal is part of the Press Ganey's Employee Voice(TM) and Physician Voice(TM) solutions to improve the patient experience through measurement, actionable analysis and implementation plans. Built on nearly three decades of research and scientific expertise, Press Ganey's proprietary surveys support a comprehensive approach to improving the total patient experience. As the leading authority on improving the patient experience, Press Ganey's research indicates that an engaged workforce has a meaningful impact on patient experience performance. Hospitals with engaged employees and physicians perform dramatically better on every HCAHPS domain, including significant percentile point increases on nurse communications, doctor communications and overall hospital rating. The Portal provides a multi-dimensional view of engagement to identify challenging areas, prioritize actions and set goals for improvement. The portal provides users with individualized, permission-based reports on specific units within their organization -- with unlimited drill-downs for organizational leaders. With powerful capabilities to map even the most complex organizational structures, results can be viewed hierarchically as direct reports, or by matrices, which show indirect reporting relationships. For example, results of physicians who perform dual roles (hospital, clinic, referring) are precisely displayed. A dashboard of easy-to-understand, yet robust, metrics helps organizational leaders pinpoint areas for targeted improvement as well as understand each group's readiness to engage in feedback and action planning.

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