September 18, 2014 11:14 AM ET

Health Care Technology

Company Overview of Press Ganey Associates, Inc.

Company Overview

Press Ganey Associates, Inc. provides healthcare performance improvement solutions for hospitals, medical practices and outpatient settings, and home care categories. Its solutions for hospitals include Clinical Performance Suite, a suite with measurement, reporting, and analytical tools for clinical, quality-of-care, and safety aspects of client’s organization; Operational Performance Suite, a data-driven solution for organization-wide insight; Partnership Performance Suite, which offers solutions that help transform client’s employee and physician relationships into prosperous business partnerships; Satisfaction Performance Suite, which offers solutions that provide insight into every aspe...

404 Columbia Place

South Bend, IN 46601

United States

Founded in 1985





Key Executives for Press Ganey Associates, Inc.

Chief Executive Officer
Age: 55
President and Chief Operating Officer
Age: 49
Co-Founder and Director
Age: 77
Co-Founder and Director
President of Operations
Compensation as of Fiscal Year 2014.

Press Ganey Associates, Inc. Key Developments

Press Ganey Associates, Inc. Names Dr. James Merlino as President and Chief Medical Officer of the Strategic Consulting Division, Effective January 1, 2015

Press Ganey Associates, Inc. announced that Dr. James Merlino will join the company as president and chief medical officer of the strategic consulting division. Dr. Merlino, an accomplished surgeon and industry leader in improving the patient experience, comes to Press Ganey from Cleveland Clinic health system where he serves as chief experience officer and associate chief of staff. He is also a practicing surgeon, and the founder and current president of the Association for Patient Experience. Dr. Merlino brings more than two decades of health care leadership experience to Press Ganey. As a pioneer in the movement to advance patient-centered care, his considerable insight and expertise will support Press Ganey clients as they redesign care under new delivery models. In his role, Dr. Merlino will build a consultancy to help providers improve the delivery of safe, high-quality care in a patient-centered environment. Dr. Merlino assumes his role on January 1, 2015.

Mount Sinai Health System Expands Press Ganey Partnership to Capture Deeper Patient Data

The Mount Sinai Health System, has expanded its partnership with Press Ganey to capture deeper patient data through census-based surveyingTM. Mount Sinai also uses Press Ganey's Quality Performer solution for data collection, reporting and analysis to help meet The Joint Commission and the Centers for Medicare and Medicaid Service (CMS) reporting requirements.

Press Ganey Announces Addition of Edward M. Ted Kennedy to its Board of Directors

Press Ganey announced the addition of Edward M. Ted Kennedy, Jr. to its Board of Directors. Kennedy brings a unique perspective to Press Ganey's Board as both a long-time advocate for affordable health care in the U.S. and for the civil rights of persons with disabilities. Kennedy counsels health care clients at Epstein Becker Green on the legal and reimbursement policy issues and changes facing hospitals, post-acute providers, government and commercial insurance entities, and life sciences companies.

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