Q-MATIC Corporation develops, distributes, sells, and installs customer flow management solutions in the United States and internationally. It also provides various professional services, which support the purchase, installation, and usage of the company’s customer flow management solutions. In addition, the company’s solutions facilitate digital signage and media, and barrier and event queuing services. Further, Q-MATIC Corporation offers services, including telephone support, advice on optimizing system usage, parts for hardware replacements, on-site support, and same version software updates, as well as provides remote access services for trouble shooting and configuration changes via the...
95 Underwood Road
Fletcher, NC 28732
Founded in 1987
IdentiSys Inc. to Distribute Qmatic Q-Guide Queuing Systems to the North American Market
Nov 6 13
IdentiSys Inc. announced an expanded partnership with Qmatic. IdentiSys will bring Q-Guide, the entry level queuing system from Qmatic to the marketplace and will be the only North American wholesale distributor of this product. Q-Guide has been available in other areas of the world, but has never been available in North America.
Quadramed, Inc. Signs Agreement with Q-MATIC Corporation to Enhance Patient Self-Service
Feb 6 13
Quadramed, Inc. announced that it has signed an agreement with Q-MATIC Corporation. to offer health systems self-service technology that manages patient flow before, during, and after a patient visit. The Qmatic solution helps healthcare organizations improve the patient experience with shorter, more informative wait times, and operational efficiency through better resource management. The solution will be offered by QuadraMed through its partnership agreement, which will further expand the patient experience and self-service capabilities QuadraMed delivers through its enterprise Access Management suite. QuadraMed's Access Management suite ensures the correct identification of the right patient before care is rendered, efficient scheduling of complex appointments across the enterprise, and offers innovative Enterprise Self-Service solutions that create the most convenient experience possible for patients. Patients can easily check themselves in for service, verify demographic and insurance information, complete forms, make payments, and schedule appointments--all from a point-of-service device such as a kiosk or online. The result--immediate benefits for patients and staff, and a significant boost to an organization's bottom line. With Qmatic, patient flow is managed. The process begins when patients check in using a registration point-of-service device and are placed in the appropriate service queue. Patients are informed of their estimated wait time and can track their status on monitors strategically placed for easy viewing, or with text messages that eliminate restrictive waiting in designated locations. Providing patients the means to monitor their progress promotes a relaxed environment with a controlled and fair waiting process. Additionally, Qmatic technology allows staff members to electronically track patients in queue, call them for service, and transfer them to other queues or departments.