November 22, 2014 9:33 PM ET

Internet Software and Services

Company Overview of IntelliResponse Systems Inc.

Company Overview

IntelliResponse Systems Inc. provides a Web self-service and virtual assistant platform. It offers Answer Suite technology, an On Demand software platform that allows customers and service agents to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked; and Web Answers, a question and answer platform that provides answers to customer questions right on their Web site. The company also provides Mobile Answers, a self-service mobile application; Social Answers that offers organizations with the opportunity to answer customer questions posed on the social media site or community forum; and Agent Answers that enables agents to ...

425 Adelaide Street West

Suite 200

Toronto, ON M5V 3C1

Canada

Founded in 2000

Phone:

416-214-9337

Fax:

416-214-9958

Key Executives for IntelliResponse Systems Inc.

President and Director
Chief Financial Officer
Vice President Marketing and Vice President of Sales for Higher Education
Head of Digital Strategy
Vice President of Sales for The Commercial Division
Compensation as of Fiscal Year 2014.

IntelliResponse Systems Inc. Key Developments

Tech CU Selects IntelliResponse to Strengthen Online Member Engagement Using Virtual Agent Technology

IntelliResponse announced Tech CU (Technology Credit Union) has implemented IntelliResponse Virtual Agent technology on their website to provide innovative self-service options and online 24/7 customer support. Tech CU is among leading credit unions in the United States to add IntelliResponse virtual agents to their service options. Tech CU, which is committed to providing exceptional service to its 70,000+ members in the greater San Francisco Bay Area, recognized that 40% of customer service calls could potentially be answered using information available on the website. With IntelliResponse's virtual agent platform, members instantly receive answers to their questions, saving them time and alleviating the need for a phone call to a customer service rep. As part of the deployment, Tech CU leveraged IntelliResponse Search+ technology, effectively fusing IntelliResponse's patented intent recognition and answer-matching technology with Tech CU's existing site search capabilities. Members simply ask their natural language questions on the website and are presented with a single, accurate answer followed by a list of search results - reducing customer effort and improving Tech CU's understanding of its members' needs. Tech CU will roll out additional IntelliResponse technologies for the credit union's mobile channels in the near future.

Genisys Credit Union Boosts Online Customer Service with IntelliResponse

IntelliResponse announced Genisys Credit Union has implemented the IntelliResponse Virtual Agent technology platform on their website and Facebook page. Using the solution, Genisys members can ask natural language questions online around the clock and receive instant, accurate answers through their new "Have a Question?" feature. Following the deployment on its website, Genisys Credit Union plans to install the "Have a Question?" platform across its iOS and Android mobile applications. The company will also implement IntelliResponse VOICES, a voice of the customer platform which captures customer questions across all channels and transforms them into real-time, actionable insights. This data is automatically structured into visualized themes, which Genisys Credit Union will use to make better business decisions and optimize customer relationships.

Blue Cross and Blue Shield of Kansas City Implements the IntelliResponse Virtual Agent Technology Platform

IntelliResponse announced that Blue Cross and Blue Shield of Kansas City (Blue KC) has implemented the IntelliResponse Virtual Agent technology platform. The solution adds powerful, feature-rich, enterprise digital self-service and knowledge management capabilities to Blue KC, empowering its members to perform online tasks, ask natural language questions, and receive immediate answers to their questions. Using IntelliResponse digital self-service and customer engagement software, the insurer was able to launch a single knowledge base where group and individual account information is consolidated. Members are now able to go online to the Blue KC website, ask a range of billing, policy or insurance coverage questions in natural language, and receive the precise answer they are looking for.

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