Convergys Corporation has won a contract renewal and expansion to provide tier one technical support for a Fortune Top 10 telecommunications company's leading-edge video offering. Over 1,400 full-time employees, including onshore, offshore, and agents working from home, will service the two-year, $71 million contract. Convergys' technical support agents will continue to provide expert, Tier 1 troubleshooting and resolution services over the phone to the client's video service subscribers.

Convergys Corporation reported unaudited consolidated earnings results for the third quarter and nine months ended September 30, 2009. For the quarter, the company reported net loss of $86.0 million or $0.70 per basic and diluted share on revenues of $765.4 million against net loss of $140.0 million or $1.15 per basic and diluted share on revenues of $676.2 million for the same period a year ago. Operating loss of $90.3 million compared to $242.0 million for the same period a year ago. Loss before income taxes of $88.1 million compared to $230.2 million for the same period a year ago. Cash provided by operating activities of $10.1 million compared to $26.2 million for the same period a year ago. Capital expenditures of $14.5 million compared to $22.5 million for the same period a year ago. Non-GAAP net income of $33.7 million or $0.27 per diluted share compared to net income of $36.4 million or $0.29 per diluted share for the same period a year ago. Adjusted operating income of $40.8 million compared to $30.9 million for the same period a year ago. Adjusted income before tax of $43.0 million compared to $42.7 million for the same period a year ago. For the nine months, the company reported net loss of $118.9 million or $0.97 per basic and diluted share on revenues of $2,142.8 million against net loss of $63.6 million or $0.51 per basic and diluted share on revenues of $2,082.1 million for the same period a year ago. Operating loss of $122.6 million compared to $155.7 million for the same period a year ago. Loss before income taxes of $122.4 million compared to $135.5 million for the same period a year ago. Cash provided by operating activities of $191.7 million compared to $68.3 million for the same period a year ago. Capital expenditures of $59.8 million compared to $63.9 million for the same period a year ago. Non-GAAP net income of $102.0 million or $0.82 per diluted share compared to net income of $122.4 million or $0.97 per diluted share for the same period a year ago. Adjusted operating income of $138.1 million compared to $131.3 million for the same period a year ago. Adjusted income before tax of $138.3 million compared to $151.5 million for the same period a year ago. The company provides earnings guidance for the fourth quarter and full year 2009. For the quarter, the revenue projected to be $650 million to $670 million. Non-GAAP earnings projected to be more than $0.30 per diluted share, due in part to an expected favorable tax benefit in the fourth quarter 2009. Not included in this guidance is potential restructuring expense to streamline the businesses. Full year 2009 free cash flow projected to be $165 million to $185 million.

Convergys Corporation announced plans on further expanding in the country 2010 due to growing demand from its clientele, after opening its biggest call center in Makati. It will be adding another floor, which translates to 300 seats at the Technohub in Quezon City 2009 and an additional 300 seats in another site at the former San Lazaro racetrack in Manila which will be opened in January of 2010.