Verint Systems Inc. (VRNT:OTC)

Verint Systems Inc. announced that it is extending its public safety call recording platform to include support for Motorola's Dimetra(TM) IP TETRA (Terrestrial Trunked Radio) network system, part of the Motorola family of communications solutions designed to deliver mission-critical benefits through state-of-the-art trunked digital radio using the TETRA standard. Verint joined the TETRA Application Partner Program and signed a license agreement for the Application Programming Interface to Motorola's Dimetra system, which will enable Verint to offer recording solutions for Motorola Dimetra IP trunked radio systems. Verint will integrate its flagship Audiolog(TM) public safety recording software part of the company's broader Impact 360(R) for Public Safety solution with Motorola's scalable Dimetra IP TETRA network system. With Impact 360 for Public Safety Powered by Audiolog, Motorola Dimetra customers around the world will have the ability to choose Verint Audiolog for their TETRA recording needs. Verint Audiolog makes recorded voice, console screens and associated data readily accessible to call handlers, dispatchers and supervisors, for fast and effective response times.

Verint Systems Inc. announced that ING Australia Limited is deploying the next-generation Impact 360(R) Workforce Optimization suite from Verint(R) Witness Actionable Solutions(R). As part of a large-scale project to consolidate the company's leadership and competitive positioning, the organization implemented the unified, analytics-driven software which includes quality monitoring/recording, workforce management, speech analytics, data analytics, customer feedback surveys, performance management scorecards and eLearning across its contact center operations earlier 2009, and is now in the process of deploying the technology across its back-office operations. ING Australia is leveraging the software to further its commitment to the delivery of high-caliber service drawing from Impact 360's monitoring, workforce management, analytics, scorecard and eLearning capabilities. ING Australia will benefit from the software's ability to monitor and assess service level achievements (SLAs) and resource needs at any time during the day.

Verint Systems Inc. announced enhancements to its Impact 360(R) Workforce Management software from Verint(R) Witness Actionable Solutions(R). As the company continues to evolve its next-generation Impact 360 Workforce Optimization (WFO) suite, new workforce management (WFM) functionality is helping global organizations achieve greater efficiencies, productivity and cost savings that span from their contact centers to branch and back-office operations environments--all of which help shape the customer experience.