cca international (CCA) Details

CCA International engages in the in the design and management of contact centers in France. The company offers various customer acquisition services, including database qualification/cleansing, telephone account management, lead generation, appointment setting, consumer sales, pre sales activity, booking/order line, B2B sales, and awareness generating services; and customer care services comprising billing enquiry, account servicing, crisis centre management, technical support, service, helpdesk, back office, and fulfillment services. It also provides loyalty and growth services, such as welcome calls, customer surveys, up sell and cross sell, customer retention and customer re-engage campaigns, pre-churn operations, and retention management services; and collections and anti churn services that include consumer and business collections, lapsed customer programs, customer win back, and cross sell campaigns over existing customer base. In addition, the company offers multi channel services, including real-time analytics, knowledge management, customer interaction management, disposition management, performance and workforce management, leaming services, and quality assurance. It serves financial services, public, media and telecommunications, energy, utility, environment, retail and consumer goods, travel and tourism, e-commerce, and equipment and IT goods markets. CCA International was founded in 1994 and is headquartered in Paris, France.

cca international (CCA) Top Compensated Officers