Last $7.94 USD
Change Today -0.095 / -1.18%
Volume 76.9K
CKSW On Other Exchanges
As of 8:10 PM 07/11/14 All times are local (Market data is delayed by at least 15 minutes).

clicksoftware technologies (CKSW) Snapshot

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52 Week High
03/20/14 - $10.93
52 Week Low
09/12/13 - $5.73
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clicksoftware technologies (CKSW) Details

ClickSoftware Technologies Ltd. provides software products and solutions for workforce management and optimization for mobile and in-house resources primarily in North America, Europe, Israel, and the Asia Pacific region. The company offers Field Service Daily Suite that covers automatic decision making and optimization support to manage field service operations; Roster Suite, which covers shift planning needs for managers and employees; Mobility Suite that covers the needs of mobile individual and back-office staff for field data communication; and Forecasting and Planning Suite that covers tactical short term resource planning, such as vacation requests and training needs, as well as longer term capacity planning. It also provides ClickSchedule that optimizes service scheduling and routing to improve workforce productivity; ClickMoblile, an enterprise mobile workforce solution; ClickAnalyze, which offers reporting, monitoring, and service business analytics for workforce performance measurement and strategic decision support; ClickLocate that captures the location information of a field service engineer and vehicle; ClickContact, a customer interaction management solution; ClickRoster that provides interactive and automated workforce shift planning based on forecasted workload; ClickPlan, which offers interactive and automated workforce planning for staffing and deployment; and ClickForecast that enable companies to project workforce capacity. In addition, the company offers cloud-based offering, such as ClickSoftware Cloud Services, ClickCloud, and ClickExpress targeting medium and large market enterprises and small and mid-size companies. It serves utilities and energy, telecommunication, oil and gas, retail, insurance, high-technology, computer and office equipment, industrial equipment, medical equipment, building automation, public security, home services, and transportation industries. The company was founded in 1979 and is based in Petach Tikva, Israel.

602 Employees
Last Reported Date: 04/9/14
Founded in 1979

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clicksoftware technologies (CKSW) Key Developments

Network Rail Selects Capgemini UK Plc and ClickSoftware for Workforce Rostering Solution

Network Rail announced that a multi-million pound contract to implement ClickSoftware's workforce management and rostering system has been awarded to Capgemini UK plc. Working with ClickSoftware, Capgemini as project manager and prime contractor will initially deploy the new system to some 8,000 Network Rail signaling (operations) staff and, after further evaluation of the process and consultation, will deploy to 15,000 maintenance workers. The project aims to improve rostering processes for Network Rail's signalling and maintenance workers by optimising which employee works when, and on what part of the rail network, factoring in compliance requirements, job priority and employee preference. The new system is also aimed at improving processes for Network Rail schedulers, supervisors and managers. The new rostering system will replace the current mixture of earlier-generation IT, paper-based and local spreadsheet-based processes, and is designed to increase productivity while further improving safety standards by incorporating comprehensive traceability facilities. Capgemini is responsible for implementation of the ClickSoftware workforce management solution and for integrating the new applications with existing Network Rail IT including HR, payroll and finance and Oracle E-Business Suite. Capgemini and Network Rail training specialists will work together to train employees in the use of the new systems.

ClickSoftware Technologies Ltd. Launches Capacity Planning App

ClickSoftware Technologies Ltd. has launched the Capacity Planning App, enabling businesses to reportedly plan available resources and anticipated demand to deliver on service level agreements, or SLAs, and meet compliance standards. Whether the problem is controlling overtime and use of contractors, or adjusting staffing levels, especially in seasonal environments, proper capacity planning will bring forecast and true demand into balance. Recognizing this common imbalance between service level demand and cost considerations, ClickSoftware offers the Capacity Planning App, forecasting accurate plans through real-life simulations, to fully automate the planning process and create a baseline to help businesses define: how much work should be done per day, location and task type; how many appointments should be booked per day, location and task type; what service level can be achieved; and how many resources are needed, and if not enough are available, how to close the gap. Unlike manual processes, the Capacity Planning App uses real simulations to provide the best-case scenario to control and plan for SLAs. The simulation factors in: the forecast, required service levels, actual bookings and engineer information to calculate the optimal capacity limitation percentages. The result of the simulation is an extremely accurate analysis to help with planning days to weeks in advance. The forecast can be translated into a working plan, in accordance to company policy, and inject the right staffing levels into a scheduling system such as ClickSchedule or any appointment booking solution. The system will also highlight any gaps in engineer availability or too much white space in the schedule, and offer automated suggestions to bring the schedule in-line with demand.

Wã¤Rtsil㤠Chooses Clicksoftware's Flexible Scheduling Solution ClickWorkforce

ClickSoftware Technologies Ltd. announced that Wärtsilä chose ClickSoftware's flexible scheduling solution ClickWorkforce, available via the Salesforce AppExchange, the world's leading business apps marketplace. The international implementation will provide global transparency across the whole field services business, increasing visibility, and providing easier management and planning of its resources. Wärtsilä, which supports its customers throughout the lifecycle of their marine installations, power generation solutions and oil & gas systems, will deploy ClickWorkforce across all 70 countries that it operates in to manage and synchronise field services skills and resources availability. An essential element of Wärtsilä's global field services integrated solutions, which include systems for professional skills management and workshops activities, is the resource scheduling. By implementing intelligent field services management software, the company will have access to real-time global field services skill availability, allowing for more optimised scheduling, improved asset resourcing and better capacity management. The new system will increase the capability to draw in wider resources onto different projects from around the world.


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