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clicksoftware technologies (CQO) Snapshot

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52 Week High
03/20/14 - €7.71
52 Week Low
10/23/13 - €4.02
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clicksoftware technologies (CQO) Details

ClickSoftware Technologies Ltd. provides software products and solutions for workforce management and optimization for mobile and in-house resources primarily in North America, Europe, Israel, and the Asia Pacific region. The company offers Field Service Daily Suite that covers automatic decision making and optimization support to manage field service operations; Roster Suite, which covers shift planning needs for managers and employees; Mobility Suite that covers the needs of mobile individual and back-office staff for field data communication; and Forecasting and Planning Suite that covers tactical short term resource planning, such as vacation requests and training needs, as well as longer term capacity planning. It also provides ClickSchedule that optimizes service scheduling and routing to improve workforce productivity; ClickMoblile, an enterprise mobile workforce solution; ClickAnalyze, which offers reporting, monitoring, and service business analytics for workforce performance measurement and strategic decision support; ClickLocate that captures the location information of a field service engineer and vehicle; ClickContact, a customer interaction management solution; ClickRoster that provides interactive and automated workforce shift planning based on forecasted workload; ClickPlan, which offers interactive and automated workforce planning for staffing and deployment; and ClickForecast that enable companies to project workforce capacity. In addition, the company offers cloud-based offering, such as ClickSoftware Cloud Services, ClickCloud, and ClickExpress targeting medium and large market enterprises and small and mid-size companies. It serves utilities and energy, telecommunication, oil and gas, retail, insurance, high-technology, computer and office equipment, industrial equipment, medical equipment, building automation, public security, home services, and transportation industries. The company was founded in 1979 and is based in Petach Tikva, Israel.

602 Employees
Last Reported Date: 04/9/14
Founded in 1979

clicksoftware technologies (CQO) Top Compensated Officers

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clicksoftware technologies (CQO) Key Developments

MAYKOR Expands Business with Managed Field Worker Scheduling Services Using ClickSoftware Technologies Ltd

MAYKOR is now providing managed dispatch and scheduling services to its customers using scheduling and mobility solutions from ClickSoftware Technologies Ltd. In addition, the outsourcing company is also relying on ClickSoftware to streamline their own operations. MAYKOR’s new service offering is designed for large, geographically diverse customers with large numbers of mobile field workers in industries including IT, and maintenance and supply providers. Using ClickSoftware’s solutions to prioritize and optimize the schedule, while enabling real-time communications between workers and the back office, MAYKOR’s offering ensures the right field specialist with the right equipment is dispatched to the most appropriate job in the most optimized way. Customers using the managed service will benefit by: increasing employee productivity, increasing the number of jobs completed per day, reducing repeat visits, and having a more streamlined workflow and better document management.

Ameren Corporation to Implement ClickSoftware Mobility and Scheduling to Improve Processes and Data Quality for Safe and Reliable Energy Delivery

Ameren Corporation has turned to ClickSoftware Technologies Ltd. to streamline and standardize gas compliance processes and adapt to the demands of the energy service and delivery industry. The implementation of ClickSoftware's scheduling and mobility offering for gas compliance processes will eliminate paper inspection forms and improve data quality, improve flexibility to adapt to rapidly changing regulatory requirements, and provide management with greater visibility into compliance activities. The implementation of the latest generation of mobile workforce solutions will provide Ameren the ability to electronically manage gas compliance activities and improve regulatory compliance.

Alpitel S.p.A Selects ClickSoftware Technologies Ltd. Mobility and Scheduling Solutions

ClickSoftware Technologies Ltd. announced Alpitel S.p. A has chosen mobility and scheduling solutions from ClickSoftware to create a more responsive and productive workforce. With engineers based throughout the country, Alpitel will be able to better manage how they are deployed and information is shared with customers to further enhance the customer experience. As part of ClickSoftware implementation, Alpitel will now provide customers with real-time information about estimated arrival time, and the progress of technicians on site. If an engineer is running late, or a job is taking longer than anticipated, the system automatically sends out alerts to both dispatchers and customers. By automating the scheduling processes for service technicians, Alpitel will dispatch engineers with the correct skills and equipment to complete the job on the first visit. With ClickSoftware-equipped mobile devices, engineers will now be able to complete timesheets in the field, providing more accurate and immediate feedback to CRM and HR systems, and enabling engineers to spend more time on the job, and less dealing with administrative tasks. Mobile devices will also arm field employees with real-time access to back-office systems and important customer information, as well as the ability to communicate with each other in the field.


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