Salesforce.com Introduces Next Generation Salesforce Desk.Com Support Center
Aug 5 14
Salesforce.com introduced the next generation Salesforce Desk.com Support Center, empowering fast-growing companies to transform customer service with video. With the new Video Support Center, any fast-growing company can now deliver video to customers for self-service support from Desk.com. Fast-growing companies including Asana, GetFeedback.com and Susty Party are leveraging Desk.com, the all-in-one customer support app to increase customer satisfaction. With the Desk.com Video Support Center, fast-growing companies can add video content from any of the video platforms to their online customer service strategy to empower customers to find instant, visual access to help. When self-service support is done right, it can not only lower costs and improve productivity but lead to more satisfied customers. The new Desk.com Video Support Center includes: Rich Video Content in a Click: With new rich, embedded video support, companies can now deliver more value to customers and agents, all in a click to transform customer service assets beyond simple text support articles; Custom Help Center Design Templates: New responsive templates allow agents to quickly and easily create video help centers in a few clicks that reflect the company's unique brand and can be accessed from any device, at any time; Advanced Knowledge Reports: Customer service managers now have new reports and metrics, including video performance, within Business Insights to ensure support teams are deploying the best content for case resolution paired with the most relevant self-service assets available to customers.
ProntoForms Corporation Announces Direct Integration with Salesforce for Greater Mobile Workflow Productivity
Jul 28 14
ProntoForms Corporation announced direct integration with Salesforce, a cloud platform and CRM tool. Mobile users can seamlessly integrate data with Salesforce by simply collecting and submitting form data with the ProntoForms mobile App, eliminating the need to run the Salesforce mobile App. Featuring multiple data destinations (where submitted mobile form data can be routed to destination of choice) and a data source (where source data can be accessed through mobile forms in the field), ProntoForms Salesforce integration bypasses the Salesforce Web interface, allowing organizations to better mobilize business processes and work online/offline. ProntoForms mobile form users on smartphones and tablets can take advantage of the two-way Salesforce integration to create leads, accounts, contacts and cases, as well as publish custom objects and documents from a form submission. The ProntoForms solution can also send a completed form right away to customers via email. The ProntoForms App has additional benefits for mobile employees who need connectivity to Salesforce. The App is a native application for iOS, Android, BlackBerry and Windows - which allows users to take full advantage of mobile OS capabilities.
Salesforce.Com Unveils Salesforce1 Sales Reach
Jul 24 14
Salesforce.com unveiled Salesforce1 Sales Reach-now sales reps can accelerate sales with a new solution for instant marketing and selling. Sales Reach unites the power of Salesforce1 Sales Cloud, Pardot and Communities into a new solution that empowers sales reps to connect with customers in entirely new ways. With on-the-spot marketing and selling tools, sales reps will now be able to deploy 1:1 campaigns tailored to prospects' actions to advance buyers through the sales process--all from their mobile device. Salesforce1 Sales Cloud, the world's #1 sales app, powers the growth of leading companies such as Borrego Solar, Newell Rubbermaid and Precor. Unveiling Sales Reach-Now Sales Reps can accelerate sales with Instant Marketing and Selling The emergence of the always-on, mobile customer has permanently altered the sales process. Current B2B buyers can research a product, download an analyst white paper or interact with a company at any time--and they've grown to expect real-time, customized engagement from the people they buy from. Advancements in the consumer world, like the Amazon Fire Phone and Google Shopping Express, are further accelerating the transformation of customer behavior--and this same transformation is taking place in the enterprise world. In fact, 55% of B2B merchants believe B2B commerce should adopt B2C best practices in order to better optimize the purchasing experience for the customer. But sales organizations at these enterprises have yet to evolve to meet consumers' new expectations, and present sales reps must transform to better connect, market and sell to the new generation of buyer. Sales Reach Empowers Sales Reps with On-The-Spot Marketing and Selling Tools; Sales Reach is a new solution that unites Sales Cloud, Pardot and Communities to provide a new solution that empowers sales reps to connect with customers in entirely new ways. New mobile, on-the-spot marketing and selling solution includes: Micro Campaigns: Sales reps will now be empowered to instantly spin up and deploy micro marketing campaigns to hyper-target prospects based on actions. For example, sales reps will be able to immediately deploy a custom 1:1 email campaign for a prospect who just downloaded an e-book from a website in order to move the prospect through the sales funnel and they can do it all from their phone. Real-time Activity Notifications: With new pop-up, real-time notifications on the Salesforce1 Mobile App, sales reps will now have instant visibility into how prospects are engaging with their company and products anywhere, at any time. Lead Tracking: The new Lead Tracking dashboard will give sales reps access to a 36-hour activity record with prospects' actions. Sales reps will now be able to filter prospects based on priorities, drill down into specific data and see which prospects are most active, all from their mobile device. Now a sales rep will be able to spot trends and behavior patterns to better tailor marketing campaigns. Mobile Nurture Campaigns: With new Mobile Nurture Campaigns, sales reps will now be able to instantly add a prospect to a templated marketing campaign with just a few taps to the Salesforce1 Mobile App in order to keep a prospect engaged throughout the buying process. Salesforce Communities for Prospects: Sales reps and prospects will be able to directly engage, learn and share like never before with Salesforce Communities for Prospects. Prospects will now be able to connect with other prospects to exchange insights and learnings instantly, while sales reps can connect directly with multiple prospects to answer questions, share information and ultimately gain a better understanding of the buyers' needs within a specific community. Salesforce1 Sales Cloud: The Solution of Choice for Leading Sales Teams Salesforce1 Sales Cloud, accelerates the sales of leading companies such as Borrego Solar, Newell Rubbermaid and Precor with solutions like Sales Reach. Companies that have deployed the Sales Cloud have seen on average a 39% increase in lead conversion, a 40% increase in sales productivity, 45% increase in forecast accuracy and 32% increase in sales revenues. Pricing & Availability: Salesforce1 Sales Reach is planned to be available the first half of 2015 and pricing will be announced at the time of general availability. Salesforce1 Sales Cloud, built on the Salesforce1 Customer Platform, is now generally available and pricing starts at $65 per user per month for Professional Edition. Salesforce1 Pardot is now generally available and pricing starts at $1,000 per month for up to 10,000 contacts. Salesforce1 Mobile App is now generally available for download at the Apple App Store and Google Play.