Last $7.23 USD
Change Today -0.05 / -0.69%
Volume 151.0K
FIVN On Other Exchanges
As of 5:20 PM 08/1/14 All times are local (Market data is delayed by at least 15 minutes).

five9 inc (FIVN) Snapshot

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04/4/14 - $9.35
52 Week Low
05/9/14 - $5.12
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five9 inc (FIVN) Details

Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. It offers virtual contact center cloud platform that acts as the hub for interactions between its clients and their customers, enabling contact center operations focused on inbound or outbound customer interactions in a single unified architecture. The company’s solution enables its clients to manage these customer interactions across various channels, including voice, chat, email, Web, social media and mobile, and connects them to an appropriate agent. It also provides a portfolio of management applications comprising workforce management, reporting, quality management, and supervisor tools; and CRM integration solution that routes each customer interaction to an agent resource and provides agents with access to the information about the customer. The company serves customers in various industries, including banking and financial services, business process outsourcers, consumer, healthcare, and technology. Five9, Inc. was founded in 2001 and is based in San Ramon, California.

555 Employees
Last Reported Date: 05/14/14
Founded in 2001

five9 inc (FIVN) Top Compensated Officers

Chairman, Chief Executive Officer and Preside...
Total Annual Compensation: $415.7K
Chief Financial Officer
Total Annual Compensation: $307.3K
Executive Vice President of Products
Total Annual Compensation: $120.8K
Chief Marketing Officer
Total Annual Compensation: $78.8K
Compensation as of Fiscal Year 2013.

five9 inc (FIVN) Key Developments

Five9, Inc.(NasdaqGM:FIVN) added to Russell 2000 Index

Five9, Inc. will be added to the Russell 2000 Index.

Five9, Inc.(NasdaqGM:FIVN) added to Russell 3000 Index

Five9, Inc. will be added to the Russell 3000 Index.

Five9, Inc. Delivers an Innovative Approach to Multichannel Cloud Contact Center Software with Five9 Connect as Well as Native Social, Mobile, Chat and Email Capabilities

Five9, Inc. introduced the latest version of its cloud contact center software. The Five9 Summer Release 2014 includes: Native multichannel applications that support social, mobile, chat and email interactions; A unique intelligent technology layer called Five9 Connect; and New applications and enhancements that enable supervisors to more effectively manage voice as well as cross-channel performance. With the Summer Release 2014, Five9 is delivering an integrated multichannel agent desktop that allows agents to respond to all channels from one easy-to-use desktop. The new multichannel desktop includes social, mobile, chat and email, in addition to traditional inbound, outbound and blended voice capabilities. In addition, Five9 is offering native multichannel applications: Five9 Social -- Provides advanced social media engagement capabilities for both customer care and social lead generation, while also helping organizations manage social engagement based on standard contact center key performance indicators (KPIs); Five9 Mobile Care: Five9 Visual IVR--Mobile customers can now get to the answers they need through an intuitive visual dialog designed for smartphones. Customers can see how long they'll be on hold, choose to get a call back, or connect via chat or email; Five9 Visual Customer Feedback--At the end of an email, chat, or Visual IVR session, agents can immediately collect customer satisfaction feedback at the exact moment when sentiment is relevant and accurate. Five9 Chat -- Live consumer-to-agent chat from mobile or web devices gives agents the ability to respond, record and manage multiple chat interactions; Five9 Email -- Filters and intelligently routes email requests to agents who have access to assistance, search and customer history. The new multichannel capabilities are powered by a unique set of technologies called Five9 Connect. This innovative technology helps contact centers understand what's important, relevant and trending; decide how to prioritize, route and assign requests; and quickly resolve issues and improve conversion rates. This allows contact centers to focus their resources on high priority interactions, eliminates wasted time, and helps them achieve better business results. Five9 Connect includes: Advanced Natural Language Processing (NLP) engine to filter and categorize interactions, eliminate spam, and analyze sentiment; Business rules and routing engine to prioritize and route interactions based on unique business policies and needs; Agent assistance tools to help agents resolve issues quickly.


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