jacada ltd (JCDAF) Details

Jacada Ltd. engages in the development, marketing, and support of customer experience management and process optimization solutions that automate customer service processes. Its products include Jacada WorkSpace Agent Desktop, which unifies customer interaction tools and provides a single access point to various mission-critical applications required by the customer service representatives to complete a customer interaction; Jacada Mobile Agent, which enables end users to engage in a mobile self-service session through a smart phone application that visually maps out the steps of the customer service interaction; and Jacada Advisor, which helps call centers by providing real-time agent guidance and applications. The company’s products also comprise Jacada Integration and Automation, a non-invasive integration solution that allows companies to Web-enable and integrate their Microsoft Windows client/server and Web-based applications without modifying or changing existing applications; Jacada Agent Scripting, which guides the customer service agent through an optimized interaction with the customer; Jacada HostFuse, a software solution for integrating core host-centric business systems; and Jacada Interface Server, which generates graphical user interfaces for mainframe and midrange software applications without requiring any change to the host applications. It also offers professional services, which include training, consulting, solution support and maintenance, and product support and maintenance. Jacada Ltd. sells its products directly in North America, Europe, Asia, and Latin America, as well as through system integrators, partners, and call center outsourcers. The company was formerly known as Client/Server Technology Ltd. and changed its name to Jacada Ltd. in August 1999. Jacada Ltd. was founded in 1990 and is headquartered in Herzliya, Israel.

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