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jacada ltd (JCDAF) Details

Jacada Ltd. is engaged in the development, marketing, and support of customer experience management and process optimization solutions that automate customer service processes. Its products include Jacada WorkSpace Agent Desktop, which unifies customer interaction tools and provides a single access point to various mission-critical applications required by the customer service representatives to complete a customer interaction; Jacada Visual IVR, which enables end users to engage in a mobile self-service session through smart phones, tablets, or other smart devices that visually map out the steps of the customer service interaction; and Jacada Advisor, which helps call centers enhance customer service by providing real-time agent guidance. The company’s products also comprise Jacada Integration and Automation, a non-invasive integration solution that allows companies to Web-enable and integrate their Microsoft Windows client/server and Web-based applications without modifying or changing existing applications; Jacada Agent Scripting, which guides the customer service agent through an optimized interaction with the customer; Jacada Workflow that creates industry standard business process management workflows; Jacada HostFuse, a software solution for integrating core host-centric business systems; and Jacada Interface Server, which generates graphical user interfaces for mainframe and midrange software applications without requiring any change to the host applications. It also offers professional services, which include training, consulting, solution support and maintenance, and product support and maintenance. Jacada Ltd. sells its products directly in North America, Europe, Asia, and Latin America, as well as through system integrators, partners, and call center outsourcers. The company was formerly known as Client/Server Technology Ltd. and changed its name to Jacada Ltd. in August 1999. Jacada Ltd. was founded in 1990 and is headquartered in Herzliya, Israel.

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jacada ltd (JCDAF) Key Developments

Jacada Extends Agreement with Major Communications and Media Provider to Enhance Sales Agent Solution

Jacada Inc. announced that it has been requested to extend its relationship with one of the larger US-based communications providers for the implementation of a new sales agent's desktop project. The Jacada solution is expected to simplify order entry, reduce average call handling time, and cut agent training time to improve the customer purchase experience. The expansion of the project will allow development of additional functionality used by sales agents that encompass Jacada technologies such as Jacada WorkSpace Agent Desktop, Jacada WorkFlow for business process management, and Jacada HostFuse for backend system integration. The project also serves to extend the life, reach, and reusability of legacy systems.

Global Technology Company Chooses Jacada Call Center Desktop Solutions

Jacada Inc. announced that it has entered into a material contract with global technology company, acting through its implementation and outsourcing division to deliver an Agent Desktop Customer Support solution for its client's contact center operations. The Jacada solution will include Jacada Workspace Agent Desktop, Jacada Integration & Automation, Jacada HostFuse, and Jacada Interface Server to provide a unified desktop that ties together the company's CICS mainframe and multiple desktop applications to provide a complete customer service solution. The solution will enable utility client of the technology outsourcer to provide better customer service and ensure that the end consumer receives consistent, high quality service while saving money and driving operational efficiencies.

Jacada Ltd. Reports Consolidated Financial Results for the Year Ended December 31, 2013

Jacada Ltd. reported consolidated financial results for the year ended December 31, 2013. For the year, the company reported total revenues of $15,626,000 against $10,767,000 a year ago. Operating loss of $737,000 against $7,245,000 a year ago. Loss before taxes was $264,000 against $6,389,000 a year ago. Net income was $118,000 against net loss of $6,444,000 a year ago. Diluted net earnings per share were $0.03 against diluted net loss per share of $1.55 a year ago. Net cash used in operating activities was $981,000 against $4,764,000 a year ago. Purchase of property and equipment was $127,000 against $81,000 a year ago.


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