Mattersight Corporation announced consolidated unaudited earnings results for the first quarter ended March 31, 2013. For the quarter, total revenue was $8,598,000 compared to $8,999,000 a year ago. Operating loss was $3,830,000 compared to $3,177,000 a year ago. Loss from continuing operations before income taxes was $3,921,000 compared to $3,279,000 a year ago. Loss from continuing operations was $3,673,000 or $0.23 basic and diluted per share compared to $3,289,000 or $0.22 basic and diluted per share a year ago. Net loss was $3,673,000 or $0.23 basic and diluted per share compared to $3,370,000 or $0.22 basic and diluted per share a year ago. Net loss available to common stock holders was $3,820,000 compared to $3,519,000 a year ago. Net cash used in operating activities was $867,000 compared to $1,794,000 a year ago. Capital expenditures and other was $272,000 compared to $156,000 a year ago. Adjusted loss was $1,493,000 compared to $528,000 a year ago. The company provided revenue guidance for the second, third and fourth quarters of the year 2013. For the second quarter, revenues to be down approximately 10% compared with first quarter. For the third quarter and fourth quarter, the company currently expect subscription revenues, separate from revenues related to the Affordable Care Act, to grow 8% - 10% sequentially each quarter.

Mattersight Corporation provided an update on key milestones in the development of Mattersight(R) Predictive Behavioral Routing including the results of its initial deployments, the addition of new pilots, the growth of its pipeline, and the progress in building a partner channel to re-sell this solution. The results of the recent Predictive Behavioral Routing deployments are as follows: 18% reduction in talk time for an HMO. 1 minute reduction in talk time for calls routed by Predictive Behavioral Routing for a second HMO. 14% increase in sales conversion rate for a leading pharmaceutical company.

Mattersight Corporation announced that it has formed a partnership with Spanlink Communications, Inc., to resell its Predictive Behavioral Routing solution. Mattersight(R) Predictive Behavioral Routing matches customer calls with the best available contact center agent based upon communication preferences, personality, and other behavioral characteristics. Mattersight(R) Predictive Behavioral Routing captures and analyzes customer interactions while improving operational performance and predicting future customer and employee outcomes. The application predicts which agent is best-suited to handle the next call based on individual customer behavioral data and agent performance data. When businesses utilize behavioral pairing, they will drive additional sales, reduce attrition, and decrease costs.