Last 15,050
Change Today -50.00 / -0.33%
Volume 92.1K
NICE On Other Exchanges
Tel Aviv
As of 10:24 AM 09/17/14 All times are local (Market data is delayed by at least 15 minutes).

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52 Week High
04/17/14 - $15,870
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05/18/14 - $13,060
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nice systems ltd (NICE) Details

NICE Systems Ltd. provides software solutions that enable organizations to take action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. The company operates in three segments: Customer Interactions Solutions, Security Solutions, and Financial Crime and Compliance Solutions. Its customer interactions solutions assists organizations in capturing customer interactions, extracting insights through big data analytics, driving the action in real time, acting upon the voice of the customer, closing the loop across customer touch points, enhancing employee performance, and optimizing processes for service, sales, marketing, and compliance. The company also offers security solutions that assist organizations capture, analyze, and leverage Big Data to anticipate, manage, and mitigate security and safety risks, enhance operations, and ensure the safety of the general public. In addition, it provides public safety solutions; physical security information management solutions; video surveillance solutions; and intelligence solutions to governments, transportation systems, critical infrastructure customers, city centers, banks, enterprises, and government agencies. Further, the company offers financial crime and compliance solutions, which include financial crime, risk, and compliance solutions on a single software platform for financial institutions and government regulators. Its platform provide flexible analytics and tools, multi-channel transaction management, domain specific analytics, multi-channel transaction management, and real-time decision and enforcement solutions that enable users to address compliance, fraud, and money-laundering scenarios in real-time. The company sells its solutions and products directly to customers, as well as indirectly through selected partners worldwide. NICE Systems Ltd. was founded in 1986 and is based in Ra'anana, Israel.

3,576 Employees
Last Reported Date: 03/26/14
Founded in 1986

nice systems ltd (NICE) Top Compensated Officers

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Executives, Board Directors

nice systems ltd (NICE) Key Developments

NICE Systems Introduces NICE Interaction Analytics

NICE Systems introduced its new release of NICE Interaction Analytics, which makes insights quickly and easily accessible to all members of the organization. The new release is powered by the NICE Engage Platform - company's capture platform which supports 100% real-time analytics at unrivaled scale, speed, and cost. The platform empowers more agents with real-time speech analytics for immediate next-best-action guidance, delivering the relevant insights within seconds of the customer engagement. Enhanced language models also improve detection rates for key words and phrases. As organizations receive exponentially more insights from their interactions, Insight Amplifier, an add-on application for NICE Interaction Analytics, delivers these in a consumable and timely manner to various stakeholders for offline processing as well. This enables managers throughout the enterprise, including contact center managers, marketing executives, and customer experience officers to understand what their customers are saying, make timely, better-informed decisions, and drive action to improve service processes in real time. Insight Amplifier offers the following capabilities: One-click insights - Users can perform a free-text search or use faceted navigation to look for key phrases mentioned in the interaction and uncover root causes. Results are aggregated into a single view that shows trending phrases, hot topics and word spotting. Users can further refine their search or drill down for deeper insights. Advanced cross-channel search - Allows users to collect insights from all relevant interaction channels - phone calls, emails, chat, and feedback forums. Role-based views - Settings are customized based on the user's role, ensuring that the appropriate widgets are available. Action oriented - The interface allows users to play back selected interactions, send them for evaluation or to a coaching package, and share insights through an email. Fresh look and feel with friendly user interface.

Nice Systems Partners with AMAG Technology for the Integration of its Nice Situator PSIM and Situation Management Solution

NICE Systems announced its partnership with AMAG Technology for the integration of its NICE Situator PSIM and situation management solution with AMAG Technology's Symmetry(TM) Access Control system. The joint solution can be used by command and control centers worldwide to improve situational awareness and streamline incident management. The integration enables bi-directional communication between Symmetry and Situator. This means Situator can receive real-time Symmetry access control alerts and display these events along with access records and images of permitted personnel. Situator's ability to pull in data from a wide range of security systems means that Symmetry access control information can also be correlated with information from other sensors for accurate alerting. Once an alert is received, Situator's automated processes guide operators through response plans to improve management efficiency and minimize risk. Several utilities companies and ports are already using the integrated solution for day-to-day security operations, allowing them to more easily identify access breaches and to improve collaboration between relevant parties.

NICE Systems Ltd. Presents at CRT Capital Group's 2nd Annual Investor Conference, Sep-16-2014

NICE Systems Ltd. Presents at CRT Capital Group's 2nd Annual Investor Conference, Sep-16-2014 . Venue: Delamar Hotel, Greenwich, Connecticut, United States.


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