Last $59.43 USD
Change Today +1.20 / 2.06%
Volume 1.2M
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02/27/14 - $71.80
52 Week Low
08/8/13 - $41.33
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servicenow inc (NOW) Details

ServiceNow, Inc. provides cloud-based services to automate enterprise IT operations primarily in North America, Europe, the Middle East, Africa, the Asia Pacific, and internationally. The company offers IT service automation applications, including incident management, problem management, change management, release management, request management, configuration management, asset management, project portfolio, software development lifecycle management, IT cost management, work management, vendor performance management, and resource management, as well as IT governance, risk, and compliance; case management applications, such as HR service automation that provide capabilities to manage the service delivery of human resources departments; and options and add-ons services, such as performance analytics and discovery services, as well as orchestration core, cloud provisioning, password reset, and configuration automation applications. It also offers custom application development products, including CreateNow development suite, a browser-based set of tools to manage the entire lifecycle of an application from creation to deployment. In addition, the company provides implementation services, training and certification solutions, and technical support services. It sells its products through its direct sales team, as well as indirectly through channel partners and third-party referrals. The company, formerly known as, was founded in 2004 and is headquartered in Santa Clara, California.

2,103 Employees
Last Reported Date: 05/7/14
Founded in 2004

servicenow inc (NOW) Top Compensated Officers

Chief Executive Officer, President and Direct...
Total Annual Compensation: $350.0K
Chief Financial Officer and Principal Account...
Total Annual Compensation: $290.0K
Chief Operating Officer
Total Annual Compensation: $275.0K
Chief Product Officer and Director
Total Annual Compensation: $300.0K
Chief Revenue Officer
Total Annual Compensation: $260.0K
Compensation as of Fiscal Year 2013.

servicenow inc (NOW) Key Developments

Diageo Selects ServiceNow for Global Business Transformation

Diageo has selected ServiceNow(R) to transform IT service management and delivery to over 30,000 employees, operating in 180 countries. Diageo is implementing the ServiceNow IT Service Automation Suite to manage the work of IT, which ensures complete visibility of services being requested of and being provided by IT globally, supporting the company's global footprint. As part of its IT transformation, the company will also use ServiceNow Orchestration, to automate IT tasks such as employee account creation and access provisioning, supported by a ServiceNow configuration management database. In addition to the IT Service Automation Suite, Diageo is implementing ServiceNow HR Case Management Application as a portal to its Global HR support organization and management tool for queries from worldwide employee base. Diageo's initial implementation of ServiceNow went live this month.

ServiceNow Elects Two Members to Board of Directors

ServiceNow announced that at its annual meeting on July 08, 2014 the company's stockholders elected two additions to its board of directors. Susan Bostrom and Anita Sands both bring significant corporate leadership and management experience to the board. With these additions and the expiration of Charles Noell's term, the board will now have 10 members. Bostrom spent 14 years at Cisco Systems, serving most recently as executive vice president and chief marketing officer. She currently serves on the boards of Varian Medical Systems, Inc.; Cadence Design Systems, Inc.; Marketo, Inc.; and Rocket Fuel, Inc. Sands joins the ServiceNow board with significant financial services background, most recently serving as group managing director, head of change leadership and a member of the Wealth Management Americas Executive Committee of UBS Financial Services. She also served as chief operating officer at UBS.

Vitamix Selects ServiceNow's Software-as-a-Service to Automate Services Within IT and Across the Business to Accelerate Growth

ServiceNow announced that Vitamix, is using ServiceNow software-as-a-service to automate services within IT and across the business to accelerate growth. As Vitamix grows operations, the company is continually looking for more efficient ways to scale and automate the many enterprise services that support its business. This includes IT operations, onboarding employees, production maintenance and facilities management. In the past, employees relied on email, SharePoint and other systems that were not integrated or automated for service delivery. Vitamix began using ServiceNow to create a single system of record for IT to automate tasks and standardize processes. The company introduced incident management and a new self-service portal, incorporating service catalog and knowledge base. Vitamix then extended capabilities into the following areas: Human Resources -- The IT team at Vitamix worked with the HR team to develop a collection of catalog items to automate processes across the entire employee lifecycle--from onboarding to separation. Hiring managers leverage the self-service portal to request equipment for new hires and initiate other key processes. A knowledge base of how-to articles gives new employees faster access to resources they need such as how to use their computers, reserve conference rooms, request time off and reset their passwords. Operations Maintenance -- The IT team extended the service catalog to manage and automate maintenance incidents and requests across its manufacturing facilities. Monthly analytics reports help the team track performance down to individual manufacturing lines, devices and stations, streamlining communications between the product support and manufacturing teams. Automating what once were manual tasks has resulted in significant gains in manufacturing efficiencies. Facilities and Space Management -- The IT team created catalog items to automate the workflows associated with common facilities tasks such as scheduling campus-wide events and employee moves as well as using the Facilities plug-in to manage work orders for housekeeping and maintenance activities. To speed automation, the IT team also integrated ServiceNow and Cisco Agent Desktop. This allows a new query record to be automatically created before a call by an employee to the support team is even picked up. The support team also has visibility of a caller's previous incidents and requests before engaging, which has led to improvements in overall customer satisfaction.


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Valuation NOW Industry Range
Price/Earnings NM Not Meaningful
Price/Sales 17.3x
Price/Book 20.7x
Price/Cash Flow NM Not Meaningful
TEV/Sales 15.3x

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