Last $8.36 USD
Change Today -0.15 / -1.76%
Volume 41.6K
SAAS On Other Exchanges
Symbol
Exchange
NASDAQ CM
Berlin
As of 12:53 PM 07/25/14 All times are local (Market data is delayed by at least 15 minutes).

incontact inc (SAAS) Snapshot

Open
$8.39
Previous Close
$8.51
Day High
$8.47
Day Low
$8.33
52 Week High
03/17/14 - $10.54
52 Week Low
11/7/13 - $6.93
Market Cap
507.6M
Average Volume 10 Days
155.4K
EPS TTM
$-0.16
Shares Outstanding
60.7M
EX-Date
--
P/E TM
--
Dividend
--
Dividend Yield
--
Current Stock Chart for INCONTACT INC (SAAS)

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incontact inc (SAAS) Details

inContact, Inc. provides cloud contact center software solutions, and network connectivity services in the United States. The company operates in two segments, Software and Network connectivity. It offers inContact ACD, an automatic call distributor; inContact CTI, a computer telephony integration solution; inContact IVR, an interactive voice response solution; and inContact Integrations for the integration of various hardware and software solutions at customer sites. The company also offers inContact ECHO that gathers the opinion of the user and presents the analysis of the feedback directly to supervisors and agents; inContact Workforce Management, which forecasts demand, schedules workforce, analyzes and optimizes staffing, and reports real-time adherence in contact centers; inContact Quality Monitoring, a solution that provides insights into agent performance and customer satisfaction; and InContact Screen Recording, which provides compliance level screen recording functionality for voice channel interactions. In addition, it provides inContact Reports 2.0 that provides insight into contact center operations; and inContact Network Connectivity, which provides time division multiplexing and voice over Internet protocol connectivity, and toll-free and local-number services. Further, the company offers InContact Dialer, a dialing engine that determines the optimal balance between wait times and abandoned calls; inContact Personal Connection Outbound, a patented technology, which eliminates legacy dialers’ delays in greeting the caller; and inContact Analytics-Drive Quality to capture, evaluate, and learn from customer interactions using audio files. inContact, Inc. offers professional support services; and operates as a domestic and international network connectivity reseller and aggregator. It was formerly known as UCN, Inc. and changed its name to inContact, Inc. in January 2009. inContact, Inc. was founded in 1994 and is headquartered in Salt Lake City, Utah.

547 Employees
Last Reported Date: 03/7/14
Founded in 1994

incontact inc (SAAS) Top Compensated Officers

Chief Executive Officer, President and Direct...
Total Annual Compensation: $300.0K
Chief Financial Officer, Principal Accounting...
Total Annual Compensation: $250.0K
Chief Marketing Officer and Executive Vice Pr...
Total Annual Compensation: $303.0K
Chief Business Officer and Executive Vice Pre...
Total Annual Compensation: $262.5K
Executive Vice President of Sales
Total Annual Compensation: $250.0K
Compensation as of Fiscal Year 2013.

incontact inc (SAAS) Key Developments

Managed Care Provider Selects inContact's Cloud Contact Center Solution

inContact announced the transition of a new managed care provider from premise software to inContact cloud contact center solution.

Manufacturing Company Plans to Expand its Existing inContact Cloud Solution by Adding inContact's Analytics-Driven Quality and Workforce Optimization

inContact, Inc. has announced that a manufacturing company is planning to expand its existing inContact cloud solution by adding inContact's Analytics-Driven Quality, or ADQ, and Workforce Optimization, or WFO. The combination of the core contact center platform and WFO in one unified cloud solution delivers maximum control and insight for the company who is seeking more sophisticated tools to improve customer service efficiency and quality. inContact Analytics-Driven Quality (ADQ) is a cloud speech analytics software engine that works directly with quality monitoring and recording to capture, evaluate and take action based on customer interactions in large amounts of audio call data. The complete workforce optimization portfolio (WFO) from inContact is tightly integrated with the core platform and completely available in the cloud. The comprehensive WFO portfolio includes the WFO Suite powered by Verint (Workforce Management, Quality Monitoring, Audio/Screen Recording, Coaching and eLearning, Performance Management Scorecard, and Analytics-Driven Quality), ECHO Customer Feedback Survey, and inView Performance Dashboard.

inContact, Inc. Presents at Stephens 2014 Spring Investment Conference, Jun-03-2014 03:00 PM

inContact, Inc. Presents at Stephens 2014 Spring Investment Conference, Jun-03-2014 03:00 PM. Venue: The New York Palace Hotel, New York, New York, United States.

 

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SAAS:US $8.36 USD -0.15

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Industry Analysis

SAAS

Industry Average

Valuation SAAS Industry Range
Price/Earnings NM Not Meaningful
Price/Sales 3.5x
Price/Book 6.3x
Price/Cash Flow NM Not Meaningful
TEV/Sales 3.2x
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