Last $8.87 USD
Change Today +0.06 / 0.68%
Volume 76.7K
SAAS On Other Exchanges
Symbol
Exchange
NASDAQ CM
Berlin
As of 5:10 PM 12/24/14 All times are local (Market data is delayed by at least 15 minutes).

incontact inc (SAAS) Snapshot

Open
$8.83
Previous Close
$8.81
Day High
$9.00
Day Low
$8.76
52 Week High
03/17/14 - $10.54
52 Week Low
05/15/14 - $7.35
Market Cap
541.0M
Average Volume 10 Days
368.0K
EPS TTM
$-0.11
Shares Outstanding
61.0M
EX-Date
--
P/E TM
--
Dividend
--
Dividend Yield
--
Current Stock Chart for INCONTACT INC (SAAS)

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incontact inc (SAAS) Details

inContact, Inc. provides cloud contact center software solutions, and network connectivity services in the United States. The company operates in two segments, Software and Network connectivity. It offers inContact ACD, an automatic call distributor; inContact CTI, a computer telephony integration solution; inContact IVR, an interactive voice response solution; and inContact Integrations for the integration of various hardware and software solutions at customer sites. The company also offers inContact ECHO that gathers the opinion of the user and presents the analysis of the feedback directly to supervisors and agents; inContact Workforce Management, which forecasts demand, schedules workforce, analyzes and optimizes staffing, and reports real-time adherence in contact centers; inContact Quality Monitoring, a solution that provides insights into agent performance and customer satisfaction; and InContact Screen Recording, which provides compliance level screen recording functionality for voice channel interactions. In addition, it provides inContact Reports 2.0 that provides insight into contact center operations; and inContact Network Connectivity, which provides time division multiplexing and voice over Internet protocol connectivity, and toll-free and local-number services. Further, the company offers InContact Dialer, a dialing engine that determines the optimal balance between wait times and abandoned calls; inContact Personal Connection Outbound, a patented technology, which eliminates legacy dialers’ delays in greeting the caller; and inContact Analytics-Drive Quality to capture, evaluate, and learn from customer interactions using audio files. inContact, Inc. offers professional support services; and operates as a domestic and international network connectivity reseller and aggregator. It was formerly known as UCN, Inc. and changed its name to inContact, Inc. in January 2009. inContact, Inc. was founded in 1994 and is headquartered in Salt Lake City, Utah.

547 Employees
Last Reported Date: 11/14/14
Founded in 1994

incontact inc (SAAS) Top Compensated Officers

Chief Executive Officer, President and Direct...
Total Annual Compensation: $300.0K
Chief Financial Officer, Principal Accounting...
Total Annual Compensation: $250.0K
Chief Marketing Officer and Executive Vice Pr...
Total Annual Compensation: $303.0K
Executive Vice President of Sales
Total Annual Compensation: $250.0K
Compensation as of Fiscal Year 2013.

incontact inc (SAAS) Key Developments

Human Resources Consulting Firm Selects inContact's Complete Cloud Contact Center and Network Connectivity Solution

inContact announced that it has chosen to migrate its contact center operations from a premise-based system to a cloud solution from inContact. With current operations of over 200 agents, and plans to expand both in the U.S. and internationally, this HR heavyweight recognized the benefits of agility and scalability with a unified, multi-channel cloud contact center platform. The new customer will implement Automatic Call Distributor and Interactive Voice Response, the building blocks of the cloud contact center core by inContact. The multi-channel ACD supports email, chat, text and social media messages in addition to traditional inbound and outbound communication. inContact will integrate their core platform with the existing Salesforce data base to provide automatic screen-pops of customer data for a smooth and efficient customer experience. With customer satisfaction a priority, inContact's new customer also selected the enterprise cloud Quality Management (QM) solution to replace its existing premise QM tool. inContact QM brings multi-media capture of audio and desktop screens for 100% of all customer interactions combined with the ability to provide real-time intelligence on areas of success and improvement opportunities.

inContact, Inc. Reports Unaudited Consolidated Financial Results for the Third Quarter and Nine Months Ended September 30, 2014; Revised Earnings Guidance for the Full Year of 2014

inContact, Inc. reported unaudited consolidated financial results for the third quarter and nine months ended September 30, 2014. For the quarter, the company reported total net revenue of $44,195,000 compared to total net revenue of $32,239,000 for the same period a year ago. Loss from operations was $6,496,000 compared to $2,699,000 last year. Loss before income taxes was $6,578,000 compared to $2,786,000 last year. Net loss and comprehensive loss was $6,684,000 or $0.11 per basic and diluted share compared to $2,827,000 or $0.05 per basic and diluted share last year. Adjusted EBITDA was $993,000 compared to $1,620,000 last year. The increase in net loss was is principally attributable to increased amortization and stock based compensation charges of $3.2 million, principally related to the Uptivity acquisition. Adjusted EBITDA, excluding purchase price adjustments, was $2.3 million for the quarter. For the nine months, the company reported total net revenue of $122,360,000 compared to total net revenue of $94,967,000 for the same period a year ago. Loss from operations was $13,816,000 compared to $5,932,000 last year. Loss before income taxes was $14,242,000 compared to $6,194,000 last year. Net loss and comprehensive loss was $4,980,000 or $0.09 per basic and diluted share compared to $6,284,000 or $0.12 per basic and diluted share last year. Net cash provided by operating activities was $2,719,000 compared to $4,927,000 last year. Purchases of property and equipment were $10,920,000 compared to $3,365,000 last year. Adjusted EBITDA was $3,743,000 compared to $5,219,000 last year. The company anticipates a $3 million uptick to the previously consolidated non-GAAP revenue guidance for the full year, coming in between $171 million and $174 million. Finally, the company is raising the guidance range for full year 2014 non-GAAP adjusted EBITDA by $1 million from a range of $6 million to $7 million, up to a range of $7 million to $8 million.

inContact, Inc. announced delayed 10-Q filing

On 11/10/2014, inContact, Inc. announced that they will be unable to file their next 10-Q by the deadline required by the SEC.

 

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Price/Earnings NM Not Meaningful
Price/Sales 3.4x
Price/Book 5.0x
Price/Cash Flow NM Not Meaningful
TEV/Sales 3.1x
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