Last $8.66 USD
Change Today -0.32 / -3.56%
Volume 241.8K
SAAS On Other Exchanges
Symbol
Exchange
NASDAQ CM
Berlin
As of 4:00 PM 09/23/14 All times are local (Market data is delayed by at least 15 minutes).

incontact inc (SAAS) Snapshot

Open
$8.91
Previous Close
$8.98
Day High
$9.00
Day Low
$8.65
52 Week High
03/17/14 - $10.54
52 Week Low
11/7/13 - $6.93
Market Cap
526.7M
Average Volume 10 Days
657.4K
EPS TTM
$-0.22
Shares Outstanding
60.8M
EX-Date
--
P/E TM
--
Dividend
--
Dividend Yield
--
Current Stock Chart for INCONTACT INC (SAAS)

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incontact inc (SAAS) Details

inContact, Inc. provides cloud contact center software solutions, and network connectivity services in the United States. The company operates in two segments, Software and Network connectivity. It offers inContact ACD, an automatic call distributor; inContact CTI, a computer telephony integration solution; inContact IVR, an interactive voice response solution; and inContact Integrations for the integration of various hardware and software solutions at customer sites. The company also offers inContact ECHO that gathers the opinion of the user and presents the analysis of the feedback directly to supervisors and agents; inContact Workforce Management, which forecasts demand, schedules workforce, analyzes and optimizes staffing, and reports real-time adherence in contact centers; inContact Quality Monitoring, a solution that provides insights into agent performance and customer satisfaction; and InContact Screen Recording, which provides compliance level screen recording functionality for voice channel interactions. In addition, it provides inContact Reports 2.0 that provides insight into contact center operations; and inContact Network Connectivity, which provides time division multiplexing and voice over Internet protocol connectivity, and toll-free and local-number services. Further, the company offers InContact Dialer, a dialing engine that determines the optimal balance between wait times and abandoned calls; inContact Personal Connection Outbound, a patented technology, which eliminates legacy dialers’ delays in greeting the caller; and inContact Analytics-Drive Quality to capture, evaluate, and learn from customer interactions using audio files. inContact, Inc. offers professional support services; and operates as a domestic and international network connectivity reseller and aggregator. It was formerly known as UCN, Inc. and changed its name to inContact, Inc. in January 2009. inContact, Inc. was founded in 1994 and is headquartered in Salt Lake City, Utah.

547 Employees
Last Reported Date: 03/7/14
Founded in 1994

incontact inc (SAAS) Top Compensated Officers

Chief Executive Officer, President and Direct...
Total Annual Compensation: $300.0K
Chief Financial Officer, Principal Accounting...
Total Annual Compensation: $250.0K
Chief Marketing Officer and Executive Vice Pr...
Total Annual Compensation: $303.0K
Chief Business Officer and Executive Vice Pre...
Total Annual Compensation: $262.5K
Executive Vice President of Sales
Total Annual Compensation: $250.0K
Compensation as of Fiscal Year 2013.

incontact inc (SAAS) Key Developments

Leading Financial Services Company Modernizes Service Infrastructure in the Cloud with inContact

inContact announced a top financial services firm is leaving its premise-based contact center system for the inContact cloud platform. This new customer aims to improve its cross sell and upsell via outbound calls through inContact's award-winning Personal Connection(TM) which eliminates the awkward pause of traditional dialer technology and seamlessly connects customer and agent. Also a priority is improving operational efficiency and overall customer service through the inContact Workforce Optimization including synchronized audio and screen recordings of customer interactions and skills-based call routing based on agent evaluation and reporting.

inContact Launches inContact Discover WFO Suite

inContact announced the launch of the inContact Discover WFO Suite, an easy-to-use, fully-featured cloud WFO solution that is purpose-built for small to mid-sized businesses (SMB). The all-in-one, 100% cloud WFO solution is tightly integrated with inContact's powerful contact center offering, enabling contact centers to deploy a single unified platform for Recording, Quality Management (QM), Speech and Desktop analytics, Workforce Management (WFM) and Performance Management, with intelligent automated actions connected back to inContact's multi-channel routing and IVR. The inContact cloud Discover WFO Suite takes the Uptivity premise WFO suite, uplifts it to the cloud and powers it up with unique, intelligent integration into the inContact universe. The flexible, modular solution includes: Quality Management -enables interaction capture, replay and evaluation for management and coaching of agent skills and customer experience opportunities, and compliance risk mitigation. Workforce Management - forecasts contact volumes and creates optimal employee schedules for skilled, efficient customer servicing when needed and overstaffing avoidance when don't. Speech Analytics - leverages the power of speech technology to identify opportunities, customer sentiment, trending topics and root causes of dissatisfaction across the entire volume of customer calls. Desktop Analytics - maximizes each customer interaction through data input recognition and intelligent actions. Performance Management - integrates disparate systems to display real-time performance data using gamification, driving agent engagement and empowerment. Survey - provides Voice of Customer understanding and improvement opportunities through direct customer feedback.

Provider of Residential and Commercial Services Takes Contact Center Operations from Premise to Cloud with inContact

inContact announced a top service provider has chosen inContact's cloud solutions to consolidate the service it delivers through its branch locations and contact centers. This move from a legacy premise-based system involves more than 600 agents across 400 locations throughout the United States. The primary goal for inContact's new customer is to unify its service process across the US, enabling branches and contacts centers to function as one powerful virtual service system, flowing calls seamlessly from anywhere to anywhere and allowing its hundreds of agents and branch employees to share contact center and CRM data for better, faster response to customers and more targeted cross sell and upsell. inContact's latest convert from premise to cloud will implement the cloud contact center core solutions of Automatic Call Distributor and Interactive Voice Response as well as inContact's Workforce Optimization suite, including quality monitoring and screen recording, ensuring that customer interactions are handled by the best equipped agents.

 

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SAAS:US $8.66 USD -0.32

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Industry Analysis

SAAS

Industry Average

Valuation SAAS Industry Range
Price/Earnings NM Not Meaningful
Price/Sales 3.6x
Price/Book 4.8x
Price/Cash Flow NM Not Meaningful
TEV/Sales 3.5x
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