Last €1.61 EUR
Change Today -0.021 / -1.28%
Volume 0.0
As of 3:20 PM 11/26/14 All times are local (Market data is delayed by at least 15 minutes).

support.com inc (SQT) Snapshot

Open
€1.66
Previous Close
€1.64
Day High
€1.67
Day Low
€1.61
52 Week High
11/27/13 - €2.91
52 Week Low
10/15/14 - €1.42
Market Cap
87.3M
Average Volume 10 Days
0.0
EPS TTM
--
Shares Outstanding
54.1M
EX-Date
--
P/E TM
--
Dividend
--
Dividend Yield
--
Current Stock Chart for SUPPORT.COM INC (SQT)

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support.com inc (SQT) Details

Support.com, Inc. provides cloud-based services and software solutions. Its cloud-based Nexus Service Platform enables companies to resolve connected technology issues. The Nexus Platform includes a unified workspace for support agents that combines remote support, guided and automated workflow, chat, telephony, ticketing, and order taking; real-time monitoring for supervisors; a desktop client and subscriber portal; a revenue module; and business analytics and reporting. It also offers turnkey solutions, including technology and labor, as well as the Nexus Platform separately on a software-as-a-service basis. The company provides computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, security and support, and home security and automation system onboarding and support services to the consumer and small business markets. It primarily offers software products to maintain, optimize, and secure computers and mobile devices, including SUPERAntiSpyware software, an anti-malware software that protects PCs against various types of threats and malware, as well as detects and removes malware present on a PC; Cosmos software that maintains and optimizes the performance of PCs; ARO software, which enhances PC performance; and Cosmos for Smartphones and Tablets software to maintain and optimize the performance of Android devices. The company sells its services through partners, including communication providers, retailers, technology companies, and others, as well as markets its software products directly, principally online, and through partners in North America. Support.com, Inc. was founded in 1997 and is headquartered in Redwood City, California.

1,344 Employees
Last Reported Date: 03/7/14
Founded in 1997

support.com inc (SQT) Top Compensated Officers

Chief Financial Officer, Chief Operating Offi...
Total Annual Compensation: $55.4K
Senior Vice President of Business Affairs, Ge...
Total Annual Compensation: $251.9K
Senior Vice President of Engineering & SaaS S...
Total Annual Compensation: $230.8K
Senior Vice President of Business Development...
Total Annual Compensation: $226.7K
Advisor
Total Annual Compensation: $366.3K
Compensation as of Fiscal Year 2013.

support.com inc (SQT) Key Developments

Support.com, Inc. Unveils Breakthrough Functionality in Nexus

Support.com, Inc. unveiled key new functionality in its product, Nexus(R), a cloud-based solution that optimizes live support interactions for contact centers. Support.com customers are using Nexus to solve problems in multiple industries. Recent customer examples include: Connected Home/Internet of Things: Service provider customers using Nexus to assist their connected home users with setting up their home automation network. Nexus is the first contact center solution provider to join the Icontrol Networks OpenHome Developers Program. Mobile Device Support: Nexus customers using the technology to support and troubleshoot issues that users face with their smartphones and tablets, as well as applications and cloud services that they access from their devices. Warranty Services: Warranty service providers using Nexus as a consistent, efficient and cost-effective way to triage device issues and file warranty claims. Onboarding & Enablement: Customers driving consistency and efficiency for onboarding and enablement via Nexus. Agents are able to walk users through pre-activation, onboarding, and ongoing education, ensuring a positive first experience for the end user. Nexus from Support.com, with its unique guided path functionality, is the first support interaction solution of its kind to combine agent interaction data with device data and process detail, providing deeper insights and continually optimizing support interactions. Guided Paths(TM) give agents step-by-step guidance and automated tools to direct them through support interactions: Path Creation: Easy to use, visual drag and drop path designer allows non-technical contact center personnel to create and edit guided paths that can be a combination of remote diagnostics, automation, and multi-media content. Agent Navigator: Agents can quickly find the right guided path to use for specific problems. Feedback Loop: Agents can provide feedback on the effectiveness of the paths and approved designers can publish changes and optimizations at the push of a button. Interaction Analytics offer insight into live support: Interaction Tracking: Nexus tracks every step during the support interaction while gathering product, process and agent data. Data Capture: Nexus now captures specific product and device information, such as operating system, installed applications, battery life, RAM, rooted/jail broken status and more so agents can diagnose problems more quickly. Performance Analysis: Dashboards allow managers to analyze agent performance, view granular interaction detail, and optimize paths and processes for ongoing improvement.

Support.com, Inc. Provides Earnings Guidance for the Fourth Quarter of 2014

Support.com, Inc. provided earnings guidance for the fourth quarter of 2014. For the quarter, the company expects revenue range to be between $21 million to $22.5 million, with a revenue mix similar to third quarter of 2014 of 94% services and 6% software. Non-GAAP gross margin to be in the mid-20s. Based on the foregoing, non-GAAP results from continuing operations is breakeven to a loss of $0.02 per share.

Support.com, Inc. Announces Unaudited Consolidated Earnings Results for the Third Quarter and Nine Months Ended September 30, 2014

Support.com, Inc. announced unaudited consolidated earnings results for the third quarter and nine months ended September 30, 2014. For the quarter, the company reported total revenue of $22,231,000 against $23,359,000 a year ago. Loss from operations was $44,000 against income form operations of $3,031,000 a year ago. Income from continuing operations, before income taxes was $33,000 against $3,158,000 a year ago. Loss from continuing operations, after income taxes was $95,000 against income from continuing operations, after income taxes of $3,037,000 a year ago. Net loss was $101,000 against net income of $3,032,000 a year ago. Non-GAAP revenue was $22,231,000 against $23,742,000 a year ago. Non-GAAP income from continuing operations, after income taxes was $1,058,000 against $4,622,000 a year ago. Diluted non-GAAP earnings per share were $0.02 against $0.08 a year ago. For the nine months, the company reported total revenue of $61,021,000 against $63,686,000 a year ago. Loss from operations was $1,052,000 against income form operations of $7,666,000 a year ago. Loss from continuing operations, before income taxes was $835,000 against income from continuing operations, before income taxes of $7,973,000 a year ago. Loss from continuing operations, after income taxes was $1,220,000 against income from continuing operations, after income taxes of $7,527,000 a year ago. Net loss was $1,238,000 against net income of $7,511,000 a year ago. Diluted loss per share was $0.02 against diluted earnings per share of $0.14 a year ago. Non-GAAP revenue was $61,021,000 against $64,069,000 a year ago. Non-GAAP income from continuing operations, after income taxes was $2,024,000 against $11,501,000 a year ago. Diluted non-GAAP earnings per share were $0.04 against $0.21 a year ago.

 

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