Last $4.47 USD
Change Today +0.031 / 0.70%
Volume 542.0K
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As of 2:31 PM 07/24/14 All times are local (Market data is delayed by at least 15 minutes).

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servicesource international (SREV) Details

ServiceSource International, Inc. provides recurring revenue management, maintenance, support, and subscription for technology and technology-enabled healthcare and life sciences companies. The company operates through three segments: North America and Latin America; Europe, Middle East, and Africa; and Asia Pacific-Japan. It offers end-to-end management and optimization of the service-contract renewals process, including data management, quoting, selling, and recurring-revenue business intelligence. The company provides Renew OnDemand Platform, a Software-as-a-Service (SaaS) based renewal management system based on data warehouse of transactional, analytical, and industry data. Its Renew OnDemand suite of applications comprising Renew Analytics, which offers analysis and reporting; Renew Sales application module that comprises quoting, forecasting, and workflow tools, as well as an analytics dashboard; Renew Ops, which allow customers to separate selling and administrative activities; Renew Channel that offers channel partners and resellers with online access to their specific renewal opportunities and their performance; and Renew Installed Base application, which provides a repository for installed-base data and business intelligence for resellers, distributors, and sales representatives. The company also offers managed services comprising data, enablement, and selling services through service teams. It sells its solutions directly through sales representatives worldwide. The company was founded in 2002 and is headquartered in San Francisco, California with additional offices in Colorado and Tennessee, as well as in the United Kingdom, Ireland, Malaysia, Singapore, and Japan.

2,914 Employees
Last Reported Date: 03/7/14
Founded in 2002

servicesource international (SREV) Top Compensated Officers

Chairman of The Board, Chief Executive Office...
Total Annual Compensation: $472.5K
Chief Financial Officer and Principal Account...
Total Annual Compensation: $289.6K
Director and President of Cloud & Data Servic...
Total Annual Compensation: $266.7K
Head of Worldwide Sales & Customer Success
Total Annual Compensation: $300.0K
Executive Vice President and General Manager ...
Total Annual Compensation: $275.0K
Compensation as of Fiscal Year 2013.

servicesource international (SREV) Key Developments

ServiceSource International, Inc. Introduces its Customer Lifecycle Management Solution

ServiceSource International, Inc. introduced its Customer Lifecycle Management (CLM) solution designed to help Cloud- and subscription-based businesses maximize customer lifetime value and sustainably grow their businesses. By combining its SaaS capabilities with new managed services, ServiceSource accelerates a company's implementation or transformation to subscription-based business models. ServiceSource is showcasing its CLM solution on June 17-18 at Cloud World Forum in London (Booth #B452). By providing managed services powered by its SaaS offerings for recurring revenue management, ServiceSource is uniquely positioned in the marketplace to help companies understand and engage customers during critical phases such as onboarding, adoption, renewals, retention, cross-sell/upsell and advocacy. Located across six worldwide sales centers, the managed services teams act as an extension to a company's sales or customer success organizations to proactively engage their customers with the right approach at the right time. These teams are armed with Customer Lifecycle Management methodologies specifically designed for recurring revenue to help boost customer retention and renewal rates. The solution also fills a considerable gap not addressed by today's CRM systems and traditional selling services. Specifically, CRM systems and selling services have been built to drive the initial sale of a product or service by tracking marketing and sales activities and interaction data such as sales contacts, relationship history and sales pipeline. Subscription-based businesses focused on recurring revenue sales require additional information such as usage and adoption data and health scores to manage key sales, marketing and customer success activities throughout the customer lifecycle. Unlike typical customer success offerings, ServiceSource's Customer Lifecycle Management solution incorporates both insight and execution capabilities from its SaaS and managed services portfolio to maximize customer value and accelerate sustainable revenue growth and profits: Usage and Predictive Analytics: The CLM solution analyzes subscription, usage and CRM data from a company's Cloud- or subscription-based service to understand how customers are deriving value from their products, spot growth opportunities and uncover warnings signs of churn. Renewal Automation, Workflow and Playbooks: During the critical renewal phase, companies are working against a compressed contract-expiration timeline. ServiceSource boosts sales effectiveness by managing renewal sales pipelines and providing timely renewal-ready opportunities with personalized sales plays. Managed Services: Leveraging the company's SaaS capabilities, ServiceSource's dedicated team of managed services professionals provides an array of services to engage customers with the right play at the right time. Integration with Leading CRM systems: ServiceSource integrates with leading cloud-based CRM systems to manage all sales activities through a singular process and interface. Recurring Revenue Ecosystem: Through an ecosystem of technology and solution partners, ServiceSource accelerates customer success and recurring revenue growth for subscription companies.

ServiceSource International, Inc. Presents at William Blair & Company's 34th Annual Growth Stock Conference, Jun-10-2014 08:50 AM

ServiceSource International, Inc. Presents at William Blair & Company's 34th Annual Growth Stock Conference, Jun-10-2014 08:50 AM. Venue: Four Seasons Hotel, 120 East Delaware Place, Chicago, Illinois, United States. Speakers: Ashley Fieglein Johnson, Chief Financial Officer and Principal Accounting Officer.

ServiceSource and Zuora Partner to Manage Dynamic Customer Relationships and Streamline Customer Success and Billing Operations

ServiceSource and Zuora announced a deeper partnership with technology integration that expands end-user capabilities for maximizing customer lifetime value in the subscription economy. Powered by Scout(R) by ServiceSource, the customer lifecycle management solution, Scout(R) Link for Zuora integrates detailed subscription and billing data that is fundamental to managing dynamic customer relationships and driving overall customer success. An off-the-shelf solution, Scout Link for Zuora collects and seamlessly integrates rate-plan data from a company's billing system -- providing automatic updates on changing subscriptions that fuels the customer success process. With these capabilities customer success teams can focus on proactively engaging customers to ensure timely onboarding and user adoption.


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