sykes enterprises inc (SYKE) Details
Sykes Enterprises, Incorporated and its subsidiaries provide outsourced customer contact management solutions and services in the business process outsourcing arena primarily in the United States, Canada, Latin America, Australia, the Asia Pacific Rim, Europe, the Middle East, and Africa. The company’s customer care services comprise product information requests, describing product features, activating customer accounts, resolving complaints, cross-selling/up-selling, handling billing inquiries, changing addresses, claims handling, ordering/reservations, prequalification and warranty management, and providing health information and roadside assistance. Its services also consist of technical support services, such as handling inquiries regarding hardware, software, communications services, communications equipment, Internet access technology, and Internet portal usage; and acquisition services comprising inbound up-selling of its clients’ products and services. The company delivers its customer contact management services through phone, email, Internet, text messaging, and chat. In addition, it provides various enterprise support services, including technical staffing and outsourced corporate help desk services. Further, the company offers fulfillment services consisting of multilingual sales order processing through the Internet and phone, payment processing, inventory control, product delivery, and product returns handling. It serves corporations, medium-sized businesses, and public institutions primarily in the communications, financial services, technology/consumer, transportation and leisure, healthcare, and other industries. Sykes Enterprises, Incorporated was founded in 1977 and is headquartered in Tampa, Florida.
Last Reported Date: 03/1/13
Founded in 1977
sykes enterprises inc (SYKE) Top Compensated Officers
Chief Executive Officer, President and Execut...
Total Annual Compensation: $625.0K
Chief Financial Officer, Principal Accounting...
Total Annual Compensation: $422.4K
Executive Vice President and General Manager ...
Total Annual Compensation: $374.1K
Executive Vice President, General Counsel and...
Total Annual Compensation: $305.0K
Chief Information Officer and Executive Vice ...
Total Annual Compensation: $289.8K
Compensation as of Fiscal Year 2012.
Sykes Enterprises, Incorporated Reports Unaudited Consolidated Earnings Results for the First Quarter Ended March 31, 2013; Provides Earnings Guidance for the Second Quarter Ending June 30, 2013 and for the Full Year Ending December 31, 2013; Plans to Add Approximately 6,000 Seats on A Gross Basis in 2013
May 6 13
Sykes Enterprises, Incorporated reported unaudited consolidated earnings results for the first quarter ended March 31, 2013. For the quarter, the company reported revenues from continuing operations of $301,244,000 compared to $278,098,000 a year ago. Income from continuing operations was $9,877,000 compared to $14,690,000 a year ago. Income from continuing operations before income taxes was $9,718,000 compared to $14,137,000 a year ago. Income from continuing operations, net of taxes was $6,518,000 or $0.15 basic and diluted earnings per share compared to $10,770,000 or $0.25 basic and diluted earnings per share a year ago. Net income was $6,518,000 or $0.15 basic and diluted earnings per share compared to net loss of $757,000 or $0.02 basic and diluted loss per share a year ago. Net cash used for operating activities was $12,813,000 compared to net cash provided by operating activities of $4,118,000 a year ago. Capital expenditures were $13,066,000 compared to $6,818,000 a year ago. Non-GAAP income from continuing operations was $15,005,000 or $0.23 per diluted share against $18,803,000 or $0.32 per diluted share a year ago period. First quarter 2013 diluted earnings per share from continuing operations, with the reduction due largely to above-mentioned factors coupled with a higher effective tax rate. On a non-GAAP basis, first quarter 2013 diluted earnings per share from continuing operations driven largely by the above-mentioned factors; relative to the business outlook range, the increase was due largely to a combination of on-going productivity improvements as well as a lower than expected effective tax rate and other expenses.
The company is increasing slightly its consolidated full-year 2013 revenue and earnings per share outlook ranges. For the second quarter, the company expects GAAP income from continuing operations, net of taxes, per diluted share to be in the range of $0.11 - $0.15 and non-GAAP income from continuing operations, net of taxes, per diluted share to be in the range of $0.18 - $0.22. The company anticipates interest and other expense of approximately $1.0 million for the second quarter. For the second quarter, the company anticipates a 0% effective tax rate driven largely by a shift in the mix of earnings between high and low tax jurisdictions. The company expects revenues in the range of $301.0 million to $305.0 million and capital expenditures in the range of $28.0 million to $33.0 million.
For the full year, the company expects GAAP income from continuing operations, net of taxes, per diluted share to be in the range of $0.91 - $1.00 and non-GAAP income from continuing operations, net of taxes, per diluted share to be in the range of $1.19 - $1.28. The company anticipates interest and other expense of approximately $3.2 million for the full year 2013. The company anticipates full-year 2013 effective tax rate to remain unchanged relative to its initial 2013 business outlook released in February 2013. The company expects revenues in the range of $1,225.0 million to $1,240.0 million and capital expenditures in the range of $55.0 million to $65.0 million.
The company also remains on track to add approximately 6,000 seats on a gross basis in 2013. Approximately 75% of the seat count is still expected to be added in the first half of 2013, with the remainder in the second half. A number of the anticipated seat additions in 2013 are related to facility transfers. Total seat count on a net basis for the full year is still expected to increase by approximately 1,000 seats.
Sykes Enterprises, Incorporated, Annual General Meeting, May 21, 2013
Apr 15 13
Sykes Enterprises, Incorporated, Annual General Meeting, May 21, 2013., at 08:00 Eastern Daylight. Location: the Florida Museum of Photographic Arts, The Cube at Rivergate Plaza. Agenda: To elect three directors to hold office until the 2016 Annual Meeting of Shareholders; to hold a shareholder advisory vote on executive compensation; to ratify the appointment of Deloitte & Touche LLP as independent auditors of the company; and to transact any other business as may properly come before the Annual Meeting.
Sykes Enterprises, Incorporated to Report Q1, 2013 Results on May 06, 2013
Apr 10 13
Sykes Enterprises, Incorporated announced that they will report Q1, 2013 results at 5:00 PM, Eastern Standard Time on May 06, 2013