TeleTech Holdings Inc. announced unaudited consolidated earnings results for the first quarter ended March 31, 2013. For the quarter, the company's revenue was $288.4 million compared to $292.7 million in the first quarter 2012. The $4.3 million reduction was primarily attributable to exiting $16.3 million of underperforming business during 2012, partially offset by growth in new client programs and the revenue contribution from acquisitions in the customer strategy and technology services segments. Income from operations increased 22.7% to $23.0 million compared to $18.8 million in the first quarter 2012. Non-GAAP income from operations was $23.8 million compared to $22.7 million in the year-ago quarter. Income before income taxes was $20.99 million compared with $18.7 million a year ago. Net income was $18.6 million compared with $16.8 million a year ago. Net income attributable to the company stockholders was $17.96 million or $0.34 per basic and diluted share compared with $15.9 million or $0.28 per basic and diluted share a year ago. EBIT was $21.5 million compared with $18.1 million a year ago. EBITDA was $32.1 million compared with $28.2 million a year ago. Net cash provided by operating activities was $6.5 million compared with $14.7 million a year ago. The reduction was attributable to the higher level of incentive compensation paid in the first quarter of 2013 related to 2012 performance. Total capital expenditures were $4.1 million compared with $6.4 million a year ago. Non-GAAP net income attributable to the company stockholders was $17.3 million or $0.32 per share compared with $16.8 million or $0.29 per share a year ago. Non-GAAP EBITDA was $36.1 million compared with $35.5 million a year ago. For the year 2013, the company's revenue is expected to grow between 4.5% and 6.5% to $1.215 billion to $1.240 billion. Capital expenditures are expected to range between $50 million and $60 million with 70% expected to support growth initiatives. The company expects effective tax rate will range between 20% and 22% for the year. The company continues to believe revenue will grow between 4.5% and 6.5% to between $1,215 million and $1,240 million.

TeleTech Holdings Inc., Q1 2013 Earnings Call, May 02, 2013

TeleTech Holdings Inc. announced that they will report Q1, 2013 results at 5:00 PM, Eastern Standard Time on May 01, 2013