Last $23.99 USD
Change Today +0.17 / 0.71%
Volume 74.2K
As of 8:10 PM 04/16/14 All times are local (Market data is delayed by at least 15 minutes).

teletech holdings inc (TTEC) Snapshot

Open
$24.00
Previous Close
$23.82
Day High
$24.16
Day Low
$23.54
52 Week High
10/31/13 - $27.07
52 Week Low
04/19/13 - $20.37
Market Cap
1.2B
Average Volume 10 Days
109.4K
EPS TTM
$1.32
Shares Outstanding
49.7M
EX-Date
--
P/E TM
18.1x
Dividend
--
Dividend Yield
--
Current Stock Chart for TELETECH HOLDINGS INC (TTEC)

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teletech holdings inc (TTEC) Details

TeleTech Holdings, Inc., together with its subsidiaries, provides customer engagement management solutions in the United States and internationally. The company operates in four segments: Customer Management Services, Customer Growth Services, Customer Technology Services, and Customer Strategy Services. The Customer Management Services segment offers customer experience delivery solutions, which integrate technology with customer experience professionals to optimize the customer experience across various channels and stages of the customer lifecycle from an onshore, offshore, or work-from-home environment. The Customer Growth Services segment provides the technology-enabled sales and marketing solutions, including acquired assets of the digital marketing business. The Customer Technology Services segment offers system integration, and hosted and managed technology offerings comprising acquired assets of TSG. The Customer Strategy Services segment provides the customer experience strategy and data analytics offerings. The company serves automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, transportation, and travel industries. TeleTech Holdings, Inc. was founded in 1982 and is headquartered in Englewood, Colorado.

41,000 Employees
Last Reported Date: 02/28/14
Founded in 1982

teletech holdings inc (TTEC) Top Compensated Officers

Chairman and Chief Executive Officer
Total Annual Compensation: $1.0
Chief Administrative & Financial Officer, Pri...
Total Annual Compensation: $375.0K
Chief Operating Officer and Executive Vice Pr...
Total Annual Compensation: $370.5K
Executive Vice President of Customer Strategy...
Total Annual Compensation: $398.6K
Chief Sales Officer and Executive Vice Presid...
Total Annual Compensation: $350.0K
Compensation as of Fiscal Year 2013.

teletech holdings inc (TTEC) Key Developments

TeleTech to Layoff 200 Jobs at North Belfast Call Centre

TeleTech in Colorado confirmed that it had lost the contract to provide European customer support services for Nissan, resulting in the loss of one-third of its 600-strong workforce up to 200 jobs will be lost at a call centre in north Belfast. The company said that the programme would be 'ramped down' over the next few months, with the loss of 197 jobs at the Duncairn Gardens base. It is committed to keeping its Belfast operation open and hoped to obtain new work, which could result in more jobs at the base. The remaining staff work on two other programmes for clients who could not be identified.

Teletech Holdings Inc. Announces Unaudited Consolidated Earnings Results for the Fourth Quarter and Full Year Ended December 31, 2013; Provides Earnings Guidance for the Year 2014

TeleTech Holdings Inc. announced unaudited consolidated earnings results for the fourth quarter and full year ended December 31, 2013. For the quarter, the company reported revenue of $318,087,000 compared to $295,261,000 a year ago. Income from operations was $32,765,000 compared to $25,988,000 a year ago. Income before income taxes was $28,972,000 compared to $24,107,000 a year ago. Net income attributable to the company shareholders was $19,469,000 or $0.38 per diluted share compared to $20,382,000 or $0.38 per diluted share a year ago. EBIT was $29,032,000 compared to $24,494,000 a year ago. EBITDA was $41,815,000 compared to $34,620,000 a year ago. Net cash provided by operating activities was $61,366,000 compared to $43,509,000 a year ago. Capital expenditures were $18.5 million compared to $7.4 million in the fourth quarter 2012. Non-GAAP income from operations was $35,527,000 compared to $27,651,000 a year ago. Non-GAAP net income attributable to the company shareholders was $24,108,000 or $0.47 per diluted share compared to $20,325,000 or $0.38 per diluted share a year ago. Non-GAAP EBITDA was $49,847,000 compared to $39,349,000 a year ago. Free cash flow was $42,834,000 compared to $36,115,000 a year ago. For the year, the company reported revenue of $1,193,157,000 compared to $1,162,981,000 a year ago. Income from operations was $101,399,000 compared to $78,545,000 a year ago. Income before income taxes was $92,069,000 compared to $73,862,000 a year ago. Net income attributable to the company shareholders was $67,388,000 or $1.29 per diluted share compared to $70,015,000 or $1.26 per diluted share a year ago. EBIT was $29,032,000 compared to $24,494,000 a year ago. EBITDA was $139,003,000 compared to $114,838,000 a year ago. Net cash provided by operating activities was $137,979,000 compared to $106,920,000 a year ago. Capital expenditures were $50,364,000 compared to $40,543,000 a year ago. Non-GAAP income from operations was $112,943,000 compared to $105,709,000 a year ago. Non-GAAP net income attributable to the company shareholders was $80,967,000 or $1.55 per diluted share compared to $76,808,000 or $1.38 per diluted share a year ago. Non-GAAP EBITDA was $165,659,000 compared to $155,378,000 a year ago. Free cash flow was $87,615,000 compared to $66,377,000 a year ago. For 2014, the company expects revenue and operating income to follow similar trends as last year with a greater percentage of business delivered in the second half of the year. Additionally, the company estimates a continued positive trend in revenue mix with CGS, CTS and CSS comprising 28% of total revenue up from 25% in 2013. Revenue year-over-year revenue growth estimated between 4% and 6% from $1.24 to $1.26 billion, reflecting an expected 2% adverse impact from foreign exchange translation.

TeleTech Holdings Inc., Q4 2013 Earnings Call, Feb 25, 2014

TeleTech Holdings Inc., Q4 2013 Earnings Call, Feb 25, 2014

 

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Industry Analysis

TTEC

Industry Average

Valuation TTEC Industry Range
Price/Earnings 18.5x
Price/Sales 1.0x
Price/Book 2.6x
Price/Cash Flow 10.4x
TEV/Sales 0.8x
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