Angie’s List, Inc. operates a consumer-driven service for members to research, hire, rate, and review local professionals for critical needs, such as home, health care, and automotive services. The company’s ratings and reviews, which are available to its members, help its members find the provider for their local service needs. These services include home remodeling, plumbing, roof repair, health care, and automobile repair. As of December 31, 2013, the company offered its service to approximately 2.5 million paying members in 253 local markets in the United States. Services The company offers a way for consumers and reputable service providers to find each other, always placing the interests of the consumer first. Member Services The company collects reviews from both members and non-members, and prohibits anonymous reviews. It monitors for fraudulent reviews. The company’s members’ reviews span approximately 720 categories of failure services. Consumers might purchase monthly, annual, and multi-year memberships to Angie’s List, Angie’s List Health & Wellness or Angie’s List Classic Cars in certain markets, or bundled membership packages that include access to reports on local service providers in all three lists. The company provides access to its members’ reviews on the Internet, by smartphone and telephone. It also provides its members with live customer support from its inbound member call center and help its members resolve disputes with service providers through its complaint resolution process. Service Provider Services The company provides access to its members’ reviews on the Internet, by smartphone and telephone. It also provides its members with live customer support from its inbound member call center and help its members resolve disputes with service providers through its complaint resolution process. The company offers local service providers with discounts to its members through their online profiles, through its inbound member call center, and in Angie’s List Magazine. In addition to traditional advertising on its Website and publications, the company offers its members the opportunity to purchase services through the company from service providers rated on its website, which it refers to as e-commerce. These offerings are available through both email promotions and through postings on its Website. When the member purchases the service, the transaction is processed through Angie’s List. Intellectual Property As of December 31, 2013, the company had registered 24 trademarks in the United States, including Angie’s List, and 2 registered trademarks in Canada, as well as 4 pending trademark applications in the United States. Competition Traditional, Offline Competitors: The company’s competitors include Yellow Pages and Consumers’ CHECKBOOK. Online Competitors: The company’s competitors include HomeAdvisor, Inc.; the ‘Diamond Certified’ directory operated by American Ratings Corporation; Yelp, Inc.; Kudzu, an indirect subsidiary of Cox Enterprises, Inc.; and Insider Pages, an indirect subsidiary of IAC/InterActiveCorp. In its Angie’s List Health & Wellness categories, it competes for members with other online resources for patients, such as RateMDs, Inc. and Health Grades, Inc. It also competes with established Internet companies, such as Facebook, Inc.; Google, Inc.; Groupon, Inc.; LivingSocial, Inc.; Microsoft Corporation; and Yahoo!
angie's list inc (ANGI:NASDAQ GS)
1030 East Washington Street
Indianapolis, IN 46202
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