Businessweek

ARC Document Solutions, Inc. provides specialized document solutions focused on the non-residential segment of the architecture, engineering, and construction (AEC) industry. The company’s offerings include the following: Managed Print Services (MPS) – An onsite service where the company installs a complete document solution platform in its customers’ offices on an outsourced basis. The company uses its proprietary software, Abacus, to capture, control, manage, print, and store documents. The company also supplies, maintains, and manages entire office printing networks, including printing equipment. The company bills for this service on a per-use basis and issue a single consolidated invoice. Facilities Management (FM) – An onsite service where the company installs large-format print devices and other related equipment in its customers’ offices on an outsourced basis, primarily for construction-related project printing. The company provides customers with complete cost recovery programs enabled by its proprietary software, Abacus, which allows its customers to capture and pass through their project expenses related to print. The company bills for this service on a per-use basis and issue a single consolidated invoice. Offsite Services – The company operates approximately 170 offsite service centers in major metropolitan markets in the U.S. and abroad which offer its MPS and FM customers flexibility and overflow capacity during peak workloads, as well as local support and maintenance staff. The company’s service centers also provide local AEC customers with high-volume, project-related printing of construction documents, and support and enhance its customers’ scanning needs in archive and information management (AIM) services. Digital Shipping / Managed File Transfer – The company enables its customers to ‘distribute-then-print’ documents rather than printing locally and then shipping physical documents to their final destination. Using its cloud-based software, ishipdocs, the company saves its customers time, money, and support their ‘green’ business practices by digitally transmitting document files closest to their delivery point, and then printing and delivering locally from an ARC service center or in one of its partner locations around the world. Archive and Information Management (AIM) –The company address its customers’ needs for archiving information and intellectual property by scanning existing paper documents, organizing them, and storing them in a secure and searchable database in the cloud. The company also offers the ability to archive documents as they are printed. Specialized Color Printing – ARC operates a nationwide network of production centers focused on color printing, finishing, and assembly of graphic materials for regional and national retailers, franchises, marketing departments, theme parks, and cultural institutions. Software and Web-Based Document Management Applications – The company develops and offers proprietary tools to its customers that facilitate project collaboration, manage print networks, track equipment fleets, create and maintain project document archives, and other document management tasks. Equipment and Supplies Sales – The company sells equipment and supplies primarily to customers in the AEC industry and provide ancillary services such as service, maintenance, and supplies. The combination of its services allow the company to provide a comprehensive document management ecosystem where any document, anywhere in the enterprise, can be captured, stored, managed, accessed, and distributed from anywhere in the world. The company serves its clients onsite in their offices in nearly 7,000 locations, and via a combination of approximately 170 service centers, various Web-based applications and software, and a network of service partners. The company operates in major metropolitan markets across the U.S., with significant operations in China and Canada. The company’s base of approximately 90,000 customers includes architectural, engineering, and construction firms. Principal Products and Services ARC Document Solutions service and product offering