Bright Horizons Family Solutions Inc. provides child care and early education services, as well as other services designed to help employers and families. The company provides services primarily under multi-year contracts with employers who offer child care and other dependent care solutions as part of their employee benefits packages to improve employee engagement, productivity, recruitment, and retention. As of December 31, 2013, the company operated a total of 880 child care and early education centers across a range of customer industries with the capacity to serve approximately 99,700 children in the United States, as well as in the United Kingdom, the Netherlands, Ireland, Canada, and India. The company provides its center-based child care services under two business models, such as a profit and loss (P&L) model, where the company assumes the financial risk of operating a child care center; and a cost-plus model, where it is paid a fee by an employer client for managing a child care center on a cost-plus basis. The company’s P&L model is further classified into two subcategories, such as a sponsor model, where it provides child care and early education services on either an exclusive or priority enrollment basis for the employees of a specific employer sponsor; and a lease/consortium model, where it provides child care and early education services to the employees of multiple employers located within a specific real estate development (an office building or office park), as well as to families in the surrounding community. The company also provides back-up dependent care services through its own centers and through its Back-Up Care Advantage (BUCA) program, which offers access to a contracted network of in-home care agencies and approximately 2,500 center-based providers in locations. Operations The company’s primary segments include Full-Service Center-Based Child Care Services; Back-Up Dependent Care Services; and Other Educational Advisory Services. Full-Service Center-Based Child Care Services This segment includes traditional center-based child care, pre-school, and elementary education. This segment’s operations are organized into geographic divisions. Each division is further divided into regions, each supervised by a regional manager who oversees the operational performance of approximately six to eight centers and is responsible for supervising the program quality, financial performance, and client relationships. The company’s corporate offices provide centralized administrative support for accounting, finance, information systems, legal, payroll, risk management, marketing, and human resources functions. It offers various enrollment options, ranging from full-time to part-time scheduling. Selling, general and administrative expenses consist primarily of salaries, payroll taxes, and benefits (including stock-based compensation costs) for non-center personnel, such as corporate, regional, and business development personnel; accounting and legal; information technology; occupancy costs for corporate and regional personnel; management/advisory fees; and other general corporate expenses. Back-Up Dependent Care Services This segment includes center-based back-up child care, in-home care, mildly ill child care, and adult/elder care. The back-up centers that the company operates are organized in a similar structure to full-service centers, with regional managers overseeing approximately six to eight centers each and with center-based administrative teams that mirror the administrative teams in full-service centers. The back-up centers are either exclusive to a single employer or are consortium centers that have multiple employer sponsors, as well as uses from the BUCA program. Care is arranged through a 24 hours-a-day contact center or online, allowing employees to reserve care in advance or at the last minute. The company operates its own contact center in Broomfield, Colorado. Back-up dependent care revenue includes fees or subsidies paid by employer sponsors, as well as co-payments collected from users at the point of service. Other Educational Advisory Services This segme
bright horizons family solut
200 Talcott Avenue South
Watertown, MA 02472
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