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Company Description

Contact Info

The Landmark @ One Market

Suite 300

San Francisco, CA 94105

United States

Phone: 415-901-7000

Fax: 415-901-7040

salesforce.com, inc. provides enterprise cloud computing solutions, focusing on customer relationship management (CRM) service offerings to its customers. The company delivers its solutions as a service via Internet browsers and on major mobile device operating systems. Through its platform and other developer tools, the company also encourages third parties to develop additional functionality and new apps that run on its platform, which are sold separately from, or in conjunction with, its service. In 2013, the company acquired ExactTarget, Inc. (ExactTarget), a provider of cross-channel, digital marketing solutions that empower organizations of all sizes to communicate with their customers through the digital channels they use most. Solutions Cloud Solutions The company provides enterprise cloud computing solutions. It offers social and mobile cloud apps and platform services, as well as professional services to facilitate the adoption of its solutions. The company provides solutions in each of its four core markets: sales, customer service, marketing and cloud platforms. The company’s primary service offerings are as follows: Sales Cloud: The Sales Cloud, which the company also refers to as the Salesforce1 Sales Cloud, is a solution for sales force automation and it enables companies to grow their sales pipelines, close more deals, improve sales productivity and gain valuable business insights. The company’s customers use the Sales Cloud to access customer and prospect information, track leads and progress, forecast opportunities, and collaborate around closing a sale on any device. The Sales Cloud also encompasses partner relationship management functionality (including channel management and partner communities) and real-time customer and contact information. Service Cloud: The Service Cloud, which is referred to as the Salesforce1 Service Cloud, is a platform for customer service. It enables companies to connect with their customers and effectively address their service and support needs. The company’s customers use the Service Cloud to connect their customer service agents with customers on a multitude of devices and across every channel—phone, email, chat, self-service Web portals, social networks, online communities and directly within their own products and apps. Marketing Cloud: The Marketing Cloud, which the company also refer to as the Salesforce1 ExactTarget Marketing Cloud, is a customer platform for one-to-one marketing and it enables companies to bring in data from any source and deliver personalized interactions (digital marketing) to any customer across any channel—email, mobile, social, Web, or within their product. With the Salesforce1 ExactTarget Marketing Cloud, customer data can be routed into the Sales Cloud and Service Cloud in the form of leads, contacts and customer service cases to give companies a complete view of their customers. Salesforce1 Platform: The Salesforce1 Platform is a cloud platform for developing customer apps. Salesforce1 Platform is delivered as a service, enabling anyone to build business apps without the burden of managing hardware and software. The company’s customers use the Salesforce1 Platform to connect all of their apps, devices and customer data and make them available on any device. Salesforce1 Platform makes any app social and mobile by providing built-in social networking features, such as profiles, status updates and feeds, as well an interface that is optimized for viewing on mobile devices. With Salesforce1 Platform, developers, independent software vendors (ISVs), admins, employees and customers are able to access all their salesforce apps on any mobile device. Professional Services The company offers consulting, deployment, training, implementation, integration and campaign services to its customers to facilitate the adoption of its social and mobile cloud solutions. It offers traditional classroom and online educational classes that address topics, such as deploying, using, administering and developing on its service. The company also offers classes for its partners who deploy its service on behalf of its customers. It bil

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