CSG Systems International, Inc. provides business support solutions for the communications industry. Business Strategy The company’s strategies consists of creation of recurring relationships within its core communications industry; expanding its product and services portfolio through innovation; and investing in its people so that they are prepared to bring the highest quality technical skills, interpersonal skills, and managerial skills to its business and its clients. The company helps its clients manage the entire customer lifecycle, from acquisition to servicing to billing for their end customers. As a result, it is imperative that it delivers on its commitments. Products and Services The company’s primary product solutions include the following: Cable and Satellite Care and Billing: The company’s billing and customer care platform (Advanced Convergent Platform (ACP)) is the premier system for cable and satellite providers in North America. ACP, a pre-integrated platform delivered in a private hosted cloud environment, is relied upon every single day by approximately 50 million consumers of voice, video, and data services, and is used by approximately 75,000 of its clients’ customer service agents, and 36,500 of its clients’ field force technicians, dispatchers and routers. Convergent Rating and Billing: The company’s Singleview suite provides an integrated customer care, billing and real-time rating and charging solution for the global marketplace. This solution is a real-time charging, billing, and customer care solution designed from the ground up for convergent markets. Singleview inherently improves support and promotes optimization as a result of the single view of the customer across all services and transactions. Mediation and Data Management: The company’s Total Service Mediation (TSM) provides a framework enabling network operators to achieve maximum efficiency with the lowest cost for all interactions between the network and other business support solution applications and related processes. The TSM framework supports offline and real-time mediation requirements, as well as service activation. Wholesale Settlement and Routing: The company’s Wholesale Business Management Solution (WBMS) is a settlements system. It handles every kind of traffic – from voice to the most advanced data and content services – in a single, highly-integrated platform. It helps operators around the globe improve profits, meet strict regulatory and audit compliance requirements, and comply with the broadest range of global standards. Customer Interaction Management: The company’s customer interaction management solutions help deliver a personal and relevant quality experience across all customer touch points – whether that be text, email, Web, print, or other communications methods. Analytics & Intelligence: The company’s suite of analytics and intelligence services delivers a comprehensive approach to improving the customer experience, increasing sales opportunities, and optimizing business. Content Management & Monetization: The company’s Content Direct solutions help manage, deliver, and monetize content to help build brand loyalty and create differentiated offerings for network operators, content aggregators, or content developers. Its Content Direct solutions enable content providers to manage subscriber preferences and offer digital content anytime, anywhere, to any device through a variety of models – direct, subscriber or subsidized. The company offers a fully integrated, cloud-based revenue and customer management solution, complemented with applications software and customized software solutions, allowing it to provide one of the most pre-integrated products and services solutions to the communications market. It also licenses certain software products (WBMS, TSM, and Singleview) and provides professional services to implement, configure, and maintain these software products. Business Acquisitions In 2012, the company acquired a provider of trading and routing to the telecom industry, independent Swedish software provider, Ascade Holdings AB. With this acquisition, the company expanded its solution offering to include trading and routing solution capabilities and added approximately 75 wholesale billing customers to its client list. Professional Services The company employs professional services experts globally who bring an expertise, including solution architecture, project management, systems implementation, and business consultancy to every project. Key Clients The company works with the communication providers located worldwide. As of December 31, 2012, its service providers included AT&T; America Movil; Bharti; Charter Communications, Inc.; Comcast Corporation; Cox Communications; DISH Network Corporation; Disney Digital Books; ESPN; MTN South Africa & Nigeria; Telefonica; Time Warner Cable, Inc.; Verizon; Virgin Mobil; and Vivo. Research and Development For the year ended December 31, 2012, the company’s total research and development expenses included $112.9 million. Competition The company’s most significant competitors in its primary markets are Amdocs Limited, Comverse Inc., NEC Corporation, and Oracle Corporation; and network equipment providers, such as Ericsson, Huawei, and Alcatel-Lucent. History CSG Systems International, Inc. was founded in 1994.
csg systems intl inc
(CSGS:Consolidated Issue Listed on NASDAQ Global Select )
9555 Maroon Circle
Englewood, CO 80112
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