Businessweek

Diebold, Incorporated provides integrated software-led services and self-service delivery and security systems to primarily the financial, commercial, government and retail markets. SERVICE AND PRODUCT SOLUTIONS The company has two core lines of business, Self-Service Solutions and Security Solutions. Self-Service Solutions The company offers an integrated line of self-service technologies and services, including comprehensive automated teller machine (ATM) outsourcing, ATM security, deposit and payment terminals and software. The company supplies ATMs and related services. Self-Service Support and Managed Services: From analysis and consulting to monitoring and repair, the company provides value and support to its customers every step of the way. Services include installation and ongoing maintenance of its products, OpteView remote services, availability management, branch transformation and distribution channel consulting. Additionally, service revenue includes services and parts the company provides on a billed-work basis that are not covered by warranty or service contract. The company also provides outsourced and managed services including remote monitoring, troubleshooting for self-service customers, transaction processing, currency management, maintenance services and full support via person to person or online communication. Self-Service Products: The company offers various self-service solutions. Self-service products consists of a range of ATMs and teller automation, including deposit automation technology such as check-cashing machines, bulk cash recyclers and bulk check deposit. Self-Service Software: The company offers software solutions consisting of multiple applications that process events and transactions. Security Solutions The company provides its customers with the latest technological advances to better protect their assets, improve their workflow and increase their return on investment. These solutions are backed with experienced sales, installation and service teams. The company provides physical and electronic security systems, as well as assisted transactions, providing total security systems solutions to financial, retail, commercial and government markets. Physical Security and Facility Products: The company provides security solutions and facility products, pneumatic tube systems for drive-up lanes, vaults, safes, depositories, bullet-resistive items, and undercounter equipment. Electronic Security Products: The company provides a range of electronic security products, including digital surveillance, access control systems, biometric technologies, alarms and remote monitoring and diagnostics. Monitoring and Services: The company provides security monitoring solutions, including fire, managed access control, energy management and remote video management and storage, as well as logical security. Integrated Solutions The company provides outsourcing solutions with a single point of contact. Each solution may include hardware, software, services or a combination of all three components. The company provides value to its customers by offering a range of hardware-agnostic integrated services and support. The company’s service organization provides strategic analysis and planning of new systems, systems integration, architectural engineering, consulting and project management that encompass all facets of a successful financial self-service implementation. The company also provides design, products, service, installation, project management and monitoring of electronic security products to financial, government, retail and commercial customers. Election Systems The company provides voting equipment and related products and services in Brazil. It provides elections equipment, networking, tabulation and diagnostic software development, training, support and maintenance. Competition In the area of automated transaction systems, the company competes on a global basis primarily with NCR Corporation and Wincor-Nixdorf. On a regional basis, the company competes with other hardware and software companies, such as GRG Banking Equipment Co., Ltd. and Nautilus Hyosung in Asia Pacific and Itautec and Perto in Latin America. Research, Development and Engineering For the year ended December 31, 2012, the company’s research, development and engineering initiatives included $85,881. History Diebold, Incorporated was founded in 1859. The company was incorporated under the laws of the state of Ohio in 1876.