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Company Description

Contact Info

5995 Mayfair Road

PO Box 3077

North Canton, OH 44720

United States

Phone: 330-490-4000

Fax:

Diebold, Incorporated provides integrated services and software, financial self-service delivery and security systems to primarily the financial, commercial, retail and other markets. Service and Product Solutions The company has two core lines of business, Self-Service Solutions and Security Solutions. Self-Service Solutions The company offers an integrated line of self-service technologies and services, including comprehensive automated teller machine (ATM) outsourcing, ATM security, deposit automation, recycling and payment terminals and software. The company also offers advanced functionality terminals capable of supporting two-way video technology to support bank branch transformation. The company is a global supplier of ATMs and related services. Self-Service Support and Managed Services: From analysis and consulting to monitoring and repair, the company provides value and support to its customers every step of the way. Services include installation and ongoing maintenance of its products, OpteView remote services, availability management, branch transformation and distribution channel consulting. Additionally, service revenue includes services and parts the company provides on a billed-work basis that are not covered by warranty or service contract. The company also provides outsourced and managed services, including remote monitoring, troubleshooting for self-service customers, transaction processing, currency management, maintenance services and full support via person to person or online communication. Self-Service Products: The company offers various self-service solutions. Self-service products include a range of teller automation terminals, as well as ATMs capable of cash dispensing and various more advanced functionalities, including check and cash deposit automation, recycling and two-way video. Self-Service Software: The company offers software solutions consisting of multiple applications that process events and transactions. These solutions are delivered on the appropriate platform, allowing it to meet customer requirements. Security Solutions The company provides its customers with the latest technological advances to better protect their assets, improve their workflow and increase their return on investment. The company also provides Internet banking, online payment and mobile banking security solutions aimed at preventing various types of fraud, such as phishing, pharming, and key logging. All of these solutions are backed with experienced sales, installation and service teams. The company provides physical and electronic security systems, as well as assisted transactions, providing total security systems solutions to financial, commercial, retail, and other markets. Physical Security and Facility Products: The company provides security solutions, facility products, pneumatic tube systems for drive-up lanes, vaults, safes, depositories, bullet-resistive items and undercounter equipment. Electronic Security Products: The company provides a range of electronic security products, including camera and video surveillance equipment, alarms, access control systems, and biometric technologies. Monitoring and Services: The company provides security monitoring solutions, including remote monitoring and diagnostics, fire detection, intrusion protection, managed access control, energy management, remote video management and storage, logical security and Web-based solutions like SecureStat. Outsourcing and Managed Service Solutions The company provides end-to-end outsourcing and managed service solutions. It provides value to its customers by offering a range of hardware-agnostic outsourcing and managed services and support. The company’s service organization provides strategic analysis and planning of new systems, systems integration, architectural engineering, consulting and project management that encompass all facets of a financial self-service implementation. The company also provides design, installation, maintenance and monitoring of electronic security systems to financial, commercial, retail and other customers. Election and Lottery Systems The company offers election and lottery systems product solutions and support to the government in Brazil. It provides elections and lottery equipment, networking, tabulation and diagnostic software development, training, support and maintenance. Markets The company operates in North America; the Asia Pacific; Europe, the Middle East and Africa; Latin America; and Brazil. Competition In the area of automated transaction systems, the company competes on a global basis primarily with NCR Corporation and Wincor-Nixdorf. On a regional basis, the company competes with many other hardware and software companies, including GRG Banking Equipment Co., Ltd. and Nautilus Hyosung in AP and Itautec and Perto in Latin America. Research, Development and Engineering Expenditures for research, development and engineering initiatives were $92,315 in 2013. History Diebold, Incorporated was founded in 1859. The company was incorporated under the laws of the state of Ohio in 1876.

 

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