Businessweek

s networks; streaming media platform for delivery across hybrid network topologies; interactive platform allowing viewers to interact with live presenters and on-demand content; and administrative platform providing customers with back office control and reporting. Tempo: Tempo is a hosted terrestrial enterprise media platform that provides enterprises with a single platform to deliver interactive employee communications to a global audience. This service provides a platform to publish content, conduct interactive live events, and manage each viewer’s access to programming through the personal computer, television, and the mobile handheld device. Tempo’s advanced technology operates in a browser environment without the need for any additional plugins, applications, or programs to be installed on any device. In addition, Tempo offers interactive video broadcasts with integrated polling and chat features, and captures meaningful analytics on viewing behavior and testing results to improve effectiveness of enterprise communications. Professional Services Line The company’s professional services line is driven by its ability to provide outsourced resource expertise. It acts as advisors to its government and commercial clients by providing technology solutions. The company provides these services on either a stand-alone basis or bundled with other service lines or infrastructure solutions. Advisory: Advisory solutions provide engineering expertise for executive level consulting, IT strategic alignment and policy development, and enterprise architecture. This service centers on providing the advice to clients on the acquisition and utilization of IT and on business strategy, security, modeling, engineering, operations, and change management. Consulting: Consulting solutions provide engineering services for customers who need the company’s engineering specialists and program managers to complement their internal staff in systems design and testing, security engineering, and integration services. Lifecycle Support Services Line The company’s lifecycle support service line includes efforts required to implement and maintain its customer’s networks 24/7. These services include field installation, network monitoring, help desk, and maintenance. It offers these services by utilizing its global network of certified personnel. The company provides the following products on either a stand-alone basis or bundled with other service lines or infrastructure solutions: Network Monitoring and Help Desk: Network monitoring and help desk solutions provide 24/7 monitoring of satellite and terrestrial network systems and networks. Status and alarm monitoring coupled with the company’s help desk services provide its customers with the ability to outsource monitoring of their networks. It provides customers with network troubleshooting and problem resolution support with escalation to technical resources personnel to address problems requiring detailed technical knowledge of equipment, systems, and/or networking. The company utilizes a remedy-based trouble ticket system to track problems through conclusion. Customized reports are issued by its help desk to meet its customers’ requirements. Installation and Maintenance: Installation and maintenance solutions provide installation and maintenance services of satellite and terrestrial infrastructure at customer locations anywhere worldwide. The company has a worldwide network of field technicians, including both employees and contractors, to provide on-site services for customer networks. The company’s lifecycle support products include four phases, such as design, installation, maintenance, and customer service. INFRASTRUCTURE This segment consists of the design, engineering, and installation of ground segment systems and networks, such as both its pre-engineered products, and custom systems design and integration product lines that are deployed in communications and media delivery networks for the government, media, wireless, and enterprise verticals. The company provides solutions for implementing and maintaining satellite earth stations, uplink centers, media broadc