Gol Linhas Aéreas Inteligentes S.A. provides regular and non-regular air transportation services of passengers, cargo, and mailbags. The company provides frequent service on routes connecting all of Brazil’s major cities and from Brazil to major cities in South America and selected tourist destinations in the Caribbean and the United States. As of March 31, 2014, the company offered approximately 910 daily flights to 65 destinations connecting the most important cities in Brazil, as well as main destinations in Argentina, Bolivia, Paraguay, Uruguay, Venezuela, the United States and the Caribbean. Services Passenger Transportation The company pays particular attention to the details that help to make for a pleasant, complication-free flying experience, including: ticketless travel; online sales, check-in, seat assignment and flight change and cancellation services; high frequency of flights between Brazil’s most important airports; low cancellation and high on time performance rates of its flights; high punctuality rates on its flights; online flight status service; Web-enabled cell phone ticket sales and check-in; self check-in at kiosks at designated airports; designated female lavatories; friendly and efficient in-flight service; modern aircraft interiors; quick turnaround times at airport gates; free or discounted shuttle services between airports and drop-off zones on certain routes; buy on board services on certain flights; mobile check-in and boarding pass (100% paperless boarding); smartphone application for check-in, electronic boarding pass and Smiles account management; and more space between seats and greater comfort (Gol+ product). Ancillary Revenues and Gollog Cargo Transportation The company has an integrated Smiles and Gollog platform in its air travel portal for the convenience of its customers. The company makes use of extra capacity in its aircraft by carrying cargo, through Gollog. The Gollog system provides online access to air waybills and allows customers to track their shipment from any computer with Internet access. The company’s 65 destinations throughout Brazil, South America, the United States and the Caribbean provide access to multiple locations in each region. With its capacity of approximately 910 daily flights, operated by 137 Boeing 737-700/800 aircraft, in addition to a fleet of approximately 400 vehicles, the company can guarantee quick and reliable delivery. The company’s express delivery products – Gollog VOO CERTO, Gollog EXPRESS, Gollog ECOMMERCE and Gollog DOC – were developed to meet the demand for door-to-door deliveries, defined deadlines and additional optional services. Strategy The company’s strategy is to capitalize on its competitive advantages to achieve sustainable growth, based on four main strategic pillars: increase passenger revenue, expand ancillary revenues, further reduce costs, and improve its financial resilience. Sales and Distribution The company’s customers can purchase tickets directly through different channels, such as its Website including its Booking Web Services (BWS), its call center, at airport ticket counters and, to a lesser extent, GDS. Partnerships and Alliances As of December 31, 2013, the company had code-share agreements with Delta Airlines, Iberia, KLM, Air France, Qatar Airways and Alitalia. In addition, passengers of its partner airlines are able to connect to Gol-operated flights within Brazil, marketed as a code-share partner flight. As of December 31, 2013, the company had 76 interline agreements and 6 code-share agreements with: Delta Airlines, Iberia, KLM, Air France, Qatar Airways and Alitalia. Suppliers The company’s suppliers include Boeing or CFM International. Competition Domestic: The company’s main competitors in Brazil include LATAM Airlines Group, Azul Linhas Aéreas, and Avianca Brasil. History Gol Linhas Aereas Inteligentes S.A. was founded in 2001.
gol linhas aereas (GOLL3:Sao Paulo)
Pça. Comandante Linneu Gomes
s/n, portaria 3
Sao Paulo, SP
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