Businessweek

HSBC Holdings plc provides banking and financial products and services worldwide. The company serves approximately 58 million customers. It operates approximately 6,600 offices. The company’s network covers 81 countries and territories in 6 geographical regions, such as Europe, Hong Kong, Rest of the Asia-Pacific, the Middle East and North Africa, North America, and Latin America. Businesses The company operates through four businesses: Retail Banking and Wealth Management (RBWM); Commercial Banking (CMB); Global Banking and Market (GB&M); and Global Private Banking (GPB). RBWM RBWM offers a range of products and services to meet the personal banking and wealth management needs of individual customers. Customer offerings include personal banking products (current and savings accounts, mortgages and personal loans, credit cards, debit cards, and local and international payment services) and wealth management services (insurance and investment products, global asset management services, and financial planning services). RBWM serves approximately 54 million personal customers. The company offers credit facilities to assist customers in their short or longer-term borrowing requirements. It provides financial advisory, broking, insurance, and investment services to help them to manage and protect their financial futures. The company delivers services through four principal channels, including branches, self-service terminals, telephone service centers, and digital (Internet and mobile). Customers could transact with the bank through a combination of these channels, through the following offerings: HSBC’s Premium Global Banking Service: The company provides preferential banking services and global recognition to its mass affluent customers and their immediate families with a relationship manager, specialist wealth advice, and tailored solutions. Customers could access emergency travel assistance, priority telephone banking, and an online ‘global view’ of their Premier accounts worldwide. HSBC Advance: The company provides a range of preferential products and services to simplify the banking needs of customers, and to help them manage and plan their money to achieve their financial goals and ambitions. Wealth Solutions and Financial Planning: A financial planning process designed around individual customer needs to help the company’s clients to protect, improve, and manage their wealth through investment and wealth insurance products manufactured by Global Asset Management, Global Markets, and HSBC Insurance and by selected third-party providers. Basic Banking: The company provides standardized and locally delivered banking products and services using global product platforms and set service standards worldwide. CMB CMB offers a range of products and services to serve the needs of the company’s commercial customers, including small and medium sized enterprises, mid-market enterprises, and corporates. These include credit and lending, international trade and receivables finance, treasury management and liquidity solutions (payments and cash management and commercial cards), commercial insurance, and investments. It also offers its customers access to products and services offered by other global businesses, such as GB&M, which include foreign exchange products, raising capital on debt and equity markets, and advisory services. Credit and Lending: The company offers a range of domestic and cross-border financing, including overdrafts, corporate cards, term loans and syndicated, leveraged, acquisition and project finance. Asset finance is also offered in selected countries. International Trade and Receivables Finance: The company provides the services and finance its clients need throughout the trade cycle, including letters of credit, collections, and guarantees; receivables finance; supply chain solutions; commodity and structured finance; and risk distribution. Payments and Cash Management: The company provides domestic and cross-border payments, collections, liquidity management, and account services offering local, regional, and global solutions delivered through e-enabled platfo