Last $43.48 USD
Change Today +0.47 / 1.09%
Volume 72.2K
ININ On Other Exchanges
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Stuttgart
As of 1:12 PM 08/22/14 All times are local (Market data is delayed by at least 15 minutes).
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Company Description

Contact Info

7601 Interactive Way

Indianapolis, IN 46278

United States

Phone: 317-872-3000

Fax: 317-872-3000

Interactive Intelligence Group, Inc. provides business communications solutions. The company’s principal product is a suite of applications that provides customers with a cloud-based or on-premises multichannel communications platform. The company’s software applications provide a range of pre-integrated inbound and outbound communications functionality. It uses this same platform to offer its solutions for unified communications and business process automation. The company markets and distributes solutions worldwide, directly to customers and through a channel of approximately 360 partners of various types. Its software applications are available in 24 languages and its solutions have been installed in approximately 100 different countries. Solutions The company’s all-in-one solutions and services are developed for contact center automation; unified communications; and business process automation. In addition, the company provides content management, workforce optimization and vertical applications and the company has customers in many different industries, including teleservices, insurance, banking, accounts receivable management, utilities, healthcare, retail, technology, government, and business services. The company’s solutions can be deployed via its cloud model using a data center, on-premises at the customer’s site, as hybrid cloud/on-premises solutions, or as a managed service in which the company manages the communications solution for the customer. The company’s Customer Interaction Center (CIC) software is developed to run on the Microsoft Windows operating system, and various CIC-based applications are expressly designed to work with one another as a fully-integrated all-in-one solution that can process various interactions per hour. CIC does not require multipoint hardware, integrations to third-party products, such as ACD or IVR systems, or computer telephony integration (CTI) middleware. CIC’s all-in-one multichannel approach allows contact centers and enterprises to process communications consistently across various media channels: telephone calls, emails, faxes, voice mail messages, Internet chat sessions, IP telephony calls, SMS text messages, social media alerts and responses, and generic media such as trouble tickets. Organizations can apply business rules across media channels and different media types for uniform customer service processes, and for tracking and reporting that improves workforce performance and service quality. The company’s release of the CIC software is version 4.0, released in 2011. Deployment Models Cloud Offerings The company’s solutions can be delivered via its Interactive Intelligence Communications as a Service (CaaS) cloud offerings, which are based on the CIC application suite and include CaaS Contact Center for larger contact center operations; and CaaS Small Center for operations that include between 10 and 50 agents. Contact centers can deploy its CaaS Contact Center services via a local control VoIP model that keeps their telecommunications circuits, all voice traffic and critical data at their site; or as a remote control VoIP model that routes calls over telecommunications circuits terminated at one of its cloud services data centers. The company’s CaaS Small Center offering can be deployed using the remote control VoIP model only. With its CaaS Quick Spin trial program, any contact center can have a risk-free introduction to its cloud applications with set-up time in minutes. After a customer has implemented its cloud solution, they can migrate their services (i.e., CIC server and applications) from a cloud solution to an on-premises model at their site. The company additionally offers a fully managed cloud option in which the company manage all cloud and on-premises services for the customer. Additionally, its cloud offerings provide flexibile scalability, security and control; provide faster deployment times; require minimal capital expenditures for on-premises equipment at the customer location; and reduce information technology requirements for system deployment, implementation, administration and maintenance. On-premises Offerings

 

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