Deutsche Lufthansa AG provides aviation services. The company operates in five segments: Passenger Transportation, Logistics, MRO, Catering, and IT Services. Passenger Transportation Segment Passenger transportation is the core business of the Lufthansa Group. This segment includes Lufthansa Passenger Airlines, SWISS and Germanwings, as well as the equity investments in British Midland (bmi), JetBlue and SunExpress. Competition: The company’s competitors include American Airlines, Delta Airlines, Northwest Airlines, Air France-KLM and British Airways, as well as Air Berlin. Logistics segment Lufthansa Cargo AG, a wholly-owned Lufthansa subsidiary, handles and transports airfreight. Lufthansa Cargo’s field of activity extends across all three airfreight product segments: the standard segment with the td.Pro product, the express segment with td.Flash and the special segment with four competence centres for the transport of temperature-sensitive products, live animals, airmail and particularly valuable goods. In addition, Lufthansa Cargo offers ancillary logistics services which provide a sensible supplement to the core business of airfreight. Maintenance, Repair and Overhaul Services (MRO) Lufthansa Technik is a provider of MRO for civil aircraft. The group is divided into six product divisions: Maintenance, Overhaul, Engines, Components, Landing Gear and VIP and Executive Jet Solutions. The MRO group includes 32 technical maintenance operators worldwide. The company also holds direct and indirect stakes in 56 companies. From December 2008, the company is operating under the name Lufthansa Technik Qantas Engineering. In Bulgaria, Lufthansa Technik AG set up a new aircraft overhaul company. The maintenance company Lufthansa Technik Sofia is a joint venture between Lufthansa Technik and Bulgarian Aviation Group. Customers: Lufthansa Technik has approximately 660 customers worldwide. In addition to airlines and operators of VIP jets, aircraft leasing companies are included. Competition: The company competes with Air France-KLM and independent MRO contractors such as ST AERO. IT Services Business Segment Lufthansa Systems is provides IT services for the airline and aviation industry. Its portfolio ranges from development of customized IT solutions to operation of computer centers. The company also offers its IT infrastructure services to other industries aside from the airline business. It has offices in Germany as well as others in 16 countries. It provides its services through five divisions: Airline Management Solutions, Passenger Airline Solutions, Airline Operations Solutions, Industry Solutions and Infrastructure Services. Customers: The customer base at Lufthansa Systems includes approximately 200 airlines worldwide. The company offers a range of IT solutions covering all business processes. Competition: The company’s competitors in the airline IT market are Sabre Airline Solutions, EDS, SITA and Boeing with its subsidiaries Jeppsen and Carmen Systems. Catering Segment This segment serves as an airline caterer and provider of integrated in-flight solutions. The parent company in the catering business is LSG Service Holding AG, wholly-owned by Lufthansa AG. LSG Service Holding has stakes in around 124 companies worldwide and operates under the ‘LSG Sky Chefs’ brand. Service and Financial Companies The Service and Financial Companies business segment is made up of financial and services companies which provide support for the operations of the Lufthansa Group. It includes Lufthansa AirPlus Servicekarten GmbH (AirPlus), Lufthansa Flight Training GmbH and Lufthansa Commercial Holding, where Lufthansa’s financial equity investments are held. In 2008, Lufthansa sold its equity investment in the ground handling company GlobeGround Berlin GmbH, held indirectly by Lufthansa Commercial Holding, to the WISAG Group, Frankfurt/Main. Lufthansa Flight Training GmbH provides training services for airlines. AirPlus provides business travel management solutions. The company focuses on the payment and evaluation of business travel. AirPlus also has offices and subsidiaries in approximately
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