Pegasystems Inc. develops, markets, licenses, and supports software to automate complex, changing business processes in the United States and internationally. Products Pega Build for Change Platform The Pega Build for Change platform (PegaRULES Process Commander) is a unified platform that enables clients to build enterprise applications in a fraction of the time it would take using traditional programming technologies. Business and IT personnel collaborate, using a visual language that models the requirements and design of the application in an understandable manner. All aspects of the application are defined in the model: business strategy mapping, business processes, data models, case definitions, rules, decisions, reporting, interfaces, intelligent work management capabilities, business activity monitoring, and the user experience across both web and mobile devices. Business Process Solutions The company also offers purpose or industry-specific solutions built on its platform. This allows organizations to implement new processes, refine customer experiences, bring new offerings to market, and provide customized or specialized processing to meet the needs of different customers, departments, geographies or regulatory requirements. Pega Customer Engagement Solutions Pega Customer Engagement Solutions offer a process-driven, customer-centric CRM solution. The company provides marketing, sales, and service solutions to optimize sales processes and customer service interactions. Pega Application Mobility Platform The company’s acquisition of Antenna Software, Inc. (Antenna) expanded its Pega Application Mobility Platform, which enables clients to build, manage, and deploy mobile applications. Its mobile application development platform permits clients to manage the complex elements of the mobile application lifecycle, including security, integration, testing, and management of mobile applications and devices. Pega Cloud Pega Cloud is Pegasystems’ service offering that allows clients to create and deploy the company’s software applications using an Internet-based infrastructure. Services and Support The company offers services and support through its Pega consulting group, customer support group, and its training services group. The company also utilizes third party contractors to assist the company in providing services. Pega consulting: The company’s Pega consulting group provides guidance and implementation services to its clients and partners on how to apply its technology and develop implementation expertise. Customer support: The company’s support services include automated problem tracking, prioritization and escalation procedures, periodic preventive maintenance, documentation updates, and new software releases. Training services: The company offers training for its staff, customers, and partners. Training is offered at its regional training facilities in Cambridge, Massachusetts, Bedford, New Hampshire, Reading, England, Hyderabad, India, Sydney, Australia, at third party facilities in various other locations, and at customer sites. In 2012, the company began offering training online through Pega Academy, which offers an alternative way to learn its software. The company’s courses are designed to meet the specific requirements of process architects, system architects, and system administrators. Alliances/Partners The company maintains alliances with global systems integrators and technology consulting firms that also provide consulting services to its customers. Its partners include major firms, such as Accenture Ltd.; Capgemini SA; Cognizant Technology Solutions Inc.; Infosys Technologies Limited; Mahindra Satyam; Tata Consultancy Services Limited; PricewaterhouseCoopers LLP; Virtusa Corporation; and Wipro Ltd. Strategy The company’s strategy is to sell a client a series of licenses, each focused on a specific purpose or area of operations. Research and development During 2013, the company’s research and development expenses were approximately $76.7 million. Competition The company encounters competition from: BPM vendors, including Service-Oriented Architecture (SOA) middleware vendors, such as IBM, Oracle Corporation, Software AG, and Tibco Software Inc., and other BPM vendors such as Appian Corporation and the Cordys division of Open Text; Case Management vendors such as the Documentum division of EMC Corporation, the FileNet division of IBM’s Information Management Group, and the BPM/Case Management division of Open Text; CRM application vendors, such as Salesforce.com, the Siebel division of Oracle, and the Microsoft Dynamics CRM division of Microsoft; Decision Management vendors, including Business Rules Engine vendors, such as the ILOG and SPSS divisions of IBM, and the Blaze division of FICO, and vendors of solutions that uitlize predictive analytics in managing customer relationships, including the Unica Division of IBM; companies that provide application specific software for the financial services, healthcare, insurance and other specific markets, such as Guidewire Software, Inc., the Detica NetReveal Division of BAE, SmartStream Technologies Ltd., SunGard, SAP, and The TriZetto Group, Inc.; and mobile application development platform vendors, including IBM and SAP, as well as open source mobile technologies, including the jQuery Mobile platform from the jQuery Foundation. Significant Events In April 2014, Mindtree announced a strategic alliance with Pegasystems Inc. to develop and optimize custom Business Process Management solutions. The solutions would be based on Pegasystems Build for Change technology platform. In May 2014, Pegasystems Inc. announced that it has signed an alliance agreement with Ernst & Young LLP that expands their existing relationship and helps accelerate collaborative efforts in North America. History Pegasystems Inc. was founded in 1983.
pegasystems inc (PEGA:NASDAQ GS)
One Rogers Street
Cambridge, MA 02142
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