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Company Description

Contact Info

6001 America Center Drive

San Jose, CA 95002

United States

Phone: 408-586-6000

Fax:

—or individuals—independent of application, system, or device. The CloudAXIS Suite extends Polycom video collaboration to anyone with a browser and camera on their smartphone, tablet, or PC. SIP The company has played a role in standards bodies and the SIP Forum to develop and implement SIP across its UC solutions. It has added various new SIP-capable UC devices across its voice and video offerings that extend into mobile, home/work office, and conference room environments, including a firewall traversal solution that enables business-to-business and business-to-consumer traffic for both SIP and H.323 technologies. Services The company offers a range of support, professional, hosted, and managed services solutions to customers on a global basis. These services are offered through Polycom Global Services, Polycom Cloud, and Managed Solutions and through its worldwide channel partner network. For the ongoing support of end-user customers, the company provides maintenance services that include telephone support, software upgrades and updates, parts exchange, on-site assistance, and direct access to support engineers for real-time troubleshooting. Enhanced Support services are also available that provide faster response times in approximately 20 cities worldwide for various mission-critical RealPresence Platform deployments. The company also offers installation and implementation services and a range of training to ensure usage and operation of products with training facilities worldwide. The company also offers ASK Polycom, a community based information sharing platform that is improving in both content and usefulness. It offers various professional services solutions, including assessments, implementation services, network consulting services, usage and adoption services, analytics services, optimization services, development consulting services for APIs, and advanced project management services. It offers maintenance and diagnostic services, and supports with its RealPresence Service Specialized partners. The company also provides various managed and cloud video collaboration solutions. It offers two models of managed services that are supported by its cloud and managed solutions organization - hosted and on-premise. Hosted services offer multipoint conferencing for immersive room systems and group conferencing systems, using the company’s infrastructure resources and dedicated network capacity. On-premise services provide remotely managed multipoint video conferencing for a customer’s onsite infrastructure, immersive room and conference room systems, supported by its remote technical support experts. Its managed services also provide customers with operations management for their Polycom RPX and Polycom OTX telepresence suites. In 2013, the company introduced RealPresence Cloud Video Meeting Services, a wholesale, cloud-based, white-label video-as-a-service (VaaS) solution to select partners in North America. This solution, operated by the company and branded and sold by partners, gives qualified partners a way to enter the cloud based, VaaS market. Sales and Distribution The company markets and sells its products through a global network of strategic, service provider, and channel partners, including Anixter, AT&T, BT, Digital China Holdings Limited, Dimension Data Holdings plc, Imago Group plc, Nanjing Southern Telecom Co., NETXUSA, ScanSource Communications, Westcon, and various others. It also sells with various strategic partners, including Microsoft, BroadSoft, and IBM and an ecosystem of technology partners. Strategy The company’s strategy is to deliver services, together with its partners, which improve the scalability, reliability, and security of a video collaboration solution, tightly and efficiently integrating in a complex multi-vendor UC&C environment. Research and Product Development The company’s research and development expenses are expensed as incurred and totaled approximately $216.0 million in 2013. Intellectual Property and Other Proprietary Rights The company has approximately 290 United States patents issued covering its products. The expiration of these

 

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