Businessweek

PTC Inc. develops software solutions and delivers related services that help companies design products, manage product information, and improve their product development and services processes. The company’s software solutions help customers increase innovation, improve product quality, decrease time to market, reduce product development costs, and optimize their supply chains and the delivery of after-market services. The company offers solutions in the following markets: the product lifecycle management (PLM) market (product data management, collaboration, and related solutions); the CAD market (computer-aided design, manufacturing, and engineering (CAD, CAM, and CAE) solutions); the application lifecycle management (ALM) market (coordination and management of various aspects of global software development); the supply chain management (SCM) market (management and optimization of the supply chain); and the service lifecycle management (SLM) market (delivery and capture of product intelligence at the point of service). The company’s software solutions provide its customers with a product development and services delivery system that enables them to create and control digital product content, automate and collaborate with others in the product development process, configure products and product content, and communicate product information to people and systems across the extended enterprise, design and supply chains, and at the point of after-market services delivery. The company acquired Servigistics, Inc. in October 2012 to expand its offerings in the SLM market. Servigistics, Inc. develops and sells a suite of SLM solutions that supplements its existing SLM solutions to provide its customers with a technological solution to transform their service strategies and operations. The company sells software licenses; maintenance services, which include technical support and software updates; and consulting and training services, which include implementation services for its software. Principal Products and Services Enterprise Solutions The company’s enterprise solutions address common challenges that companies, particularly manufacturing companies, face in their product development and service processes. These include managing data over the life of the product, communication and collaboration with the extended enterprise, portfolio management, change management, regulatory compliance, technical and marketing documentation, heterogeneity of systems, and product service and maintenance requirements. The company’s principal enterprise solutions consist of: PTC Windchill solutions are a family of Internet-based content and process management solutions for managing complex data and relationships, processes and publications, including collaboration solutions that connect a company’s employees, partners, suppliers and customers through Internet-based workspaces; product data management and process solutions that manage all product-related content and improve product development processes; product analytics solutions that optimize product performance across multiple dimensions; and quality solutions that manage product performance, reliability, and safety. PTC Arbortext Enterprise Solutions enable the company’s customers to manage complex information assets that improve their customer support and service center information delivery processes. These solutions are optimized for managing XML-based structured content and 2D and 3D technical illustrations created using its PTC Arbortext authoring products. They support collaboration by geographically dispersed teams and manage critical processes, such as configuration management and the release of multilingual and multichannel technical documentation. The solutions consist of a PTC Windchill-based content and configuration management system that manages the XML components, illustrations and related localized content components and a dynamic publishing server that produces output automatically in the format and language required by the user. The company is also developing a new generation of solutions that use PTC Arbortext capabilities for creating technical inf