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Company Description

Contact Info

1 Wayside Road

Burlington, MA 01803

United States

Phone: 781-565-5000

Fax: 781-565-5001

Nuance Communications, Inc. provides voice and language solutions for businesses and consumers worldwide. The company’s solutions are used in healthcare, mobile, consumer, enterprise customer service, and imaging markets. The company’s solutions are based on its proprietary voice and language platforms and are used every day by people and businesses for tasks and services, such as requesting information from a phone-based self-service solution, dictating medical records, searching the mobile Web by voice, entering a destination into a navigation system, or working with PDF documents. The company offers its solutions to its customers in various ways, including through products, hosting, professional services and maintenance and support. Segments The company is organized in four segments: Healthcare, Mobile and Consumer, Enterprise, and Imaging. HEALTHCARE The company provides a comprehensive set of solutions and services that support the clinical documentation process from capturing the patient encounter with their physician, to improved clinical documentation, coding, revenue cycle management and other functions. The company’s hosted and on-premise solutions provide platforms to generate and distribute clinical documentation through the use of advanced dictation and transcription features, and allow the company to deliver productive medical transcription solutions. The company’s Clintegrity suite of products offer solutions that utilize captured information with coding, compliance and record management, which streamlines health information management (HIM) processes to assist compliance and reimbursement through professional services and time-based licenses. Through Clinical Documentation Improvement (CDI) programs, computer-assisted coding (CAC), and computer-assisted physician documentation (CAPD) the company bridges the gap between physicians and coders. These solutions streamline speed and completeness of documentation so that providers can shorten the time between the patient visit and the payment for that visit. The company also offers speech recognition solutions for radiology, cardiology, pathology and related specialties, that help healthcare providers dictate, edit and sign reports without manual transcription. The company utilizes a focused, enterprise sales team and professional services organization to address the market and implementation requirements of the healthcare industry. Direct distribution is supplemented by distributors and partnerships with electronic medical records application and other healthcare IT providers, including Allscripts, Cerner, Epic, GE, IBM, McKesson and the University of Pittsburgh Medical Center (UPMC). The company’s Clintegrity product line is sold under a term-licensing model. Its customers include Advocate Health Care, Adventist West, Banner Health, Carolinas HealthCare System, Cleveland Clinic, HCA, Kaiser Permanente, Mayo Clinic, NHS, Partners Healthcare System, Sharp Healthcare, Summit Health, Sutter Health, Tenet Healthcare, Trinity Health, Universal Health Services, U.S. Department of Veterans Affairs, UPMC, U.S. Army and WellSpan Health. MOBILE AND CONSUMER The company helps consumers use the capabilities of their phones, cars, tablets, desktop and portable computers, personal navigation devices and other consumer electronics by enabling the use of voice commands, text-to-speech and enhanced text input solutions to control and interact with these devices naturally, and to access the array of content and services available on the Internet. The capabilities of mobile devices require the company to supply a set of technologies to support the scope and complexity of the solutions. These technologies include cloud-based speech recognition, natural language understanding, dialog management, text-to-speech and advanced keyboard technologies. The company’s suite of mobile solutions and connected services provides a platform for its professional services team to design, develop and deploy custom solutions on various mobile devices and other consumer electronics. The company’s portfolio of mobile and consumer solutions and services includes an

 

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Price/Book 1.9x
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TEV/Sales 0.8x
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