Last $6.17 USD
Change Today +0.1115 / 1.84%
Volume 266.5K
SHOR On Other Exchanges
As of 5:20 PM 07/11/14 All times are local (Market data is delayed by at least 15 minutes).
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Company Description

Contact Info

960 Stewart Drive

Sunnyvale, CA 94085

United States

Phone: 408-331-3300

Fax: 408-331-3333

ShoreTel, Inc. provides business communication solutions, including integrated voice, video, data, and mobile applications based on Internet protocol (IP) technologies. The company sells its premise and cloud based solutions through its network of approximately 1,000 authorized resellers worldwide served either by national distributors or by the company directly. Its solutions are also sold by strategic partners under their brand names, such as AT&T and HP, for its mobility services. Products and Services Business Communication Solutions The company provides a set of applications for both premise and hosted customers, including IP telephony, unified communications (UC), contact center, conferencing, video, enterprise mobility, and professional services. IP Telephony The company offers a range of IP telephony solutions that provide business features commonly offered in existing legacy time division multiplexing private branch exchanges (PBXs). IP Phones and Docking Stations: The company offers a range of high performance designed business phones and docking stations to meet the needs of the different types of end-users across the enterprise. Its phones are designed to provide ergonomics, sound quality, and appearance. The company offers various phones that vary by user interface style and size, sound quality, line capacity and Gigabit Ethernet support. Its products use beam forming microphones to provide improved speakerphone sound quality. Remote workers could also utilize the company’s IP phone models using an integrated virtual private network feature. Mobile workers could also select Wi-Fi enabled phones that work with the open interfaces of its system. In 2013, the company introduced the ShoreTel Dock, a docking station for the mobile generation that turns smart phones and tablets into desk phones, available for Apple iPad and iPhone devices. The ShoreTel Dock offers a dial keypad for dialing frequent numbers, speaker for lengthy calls or calls with multiple people in a room, power for charging devices and other capabilities for enabling these devices to be a preferred form of communication for those that choose it. Unified Messaging: Unified Messaging solutions enable users to obtain voice mail messages from various devices, including desktop phones, and various third party tablets and smartphones. In addition, the company’s technology is integrated with Microsoft Outlook, enabling end users to receive, send, be notified of and play voice mail messages through their laptops. Automated Attendant: The company’s Automated Attendant software provides end users with an automated call answering and routing capability that enables the enterprise to direct callers to appropriate individuals, groups, or messages. UC ShoreTel UC enables the integration of IP telephony solutions with instant messaging, desktop collaboration, and video. PC Clients: ShoreTel Communicator is designed for users across an organization, whether an operator, a contact center agent, a knowledge worker, or a mobile worker. Conferencing and Collaboration: The company enables enterprises to conduct audio conferences and provides collaboration tools for application sharing, desktop sharing, and instant messaging and end-user presence information. Microsoft Integration: For customers seeking to utilize their investment in Microsoft’s UC portfolio, the company offers a range of integration options. Users could utilize their Microsoft Exchange messaging platform and Microsoft Office. Contact Center ShoreTel contact center includes a range of options, including agent phones, switching infrastructure, end-user interfaces, and platform software for both premise and ShoreTel Sky customers. The solution features capabilities, including call handling, self-service, multi-media, and reporting capabilities. Contact center applications provide a range of features to satisfy the needs of various sizes of organizations, from basic call center capabilities to distributed multimedia contact center capabilities. Enterprise Mobility ShoreTel Mobility extends the capabilities of a desk phone and UC capabilities to major s


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