Last $6.74 USD
Change Today -0.13 / -1.89%
Volume 186.5K
SHOR On Other Exchanges
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Berlin
As of 8:10 PM 08/20/14 All times are local (Market data is delayed by at least 15 minutes).
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Company Description

Contact Info

960 Stewart Drive

Sunnyvale, CA 94085

United States

Phone: 408-331-3300

Fax: 408-331-3333

d ECC HealthCheck offerings. System design and installation services include the assessment of network capabilities used in UC, contact center, and mobility requirements of a particular enterprise, the configuration of systems to meet customer specifications and improve operating efficiencies, management of the installation, and the subsequent testing and implementation of the company’s systems. Training services include certification programs for resellers, training programs at enterprise customer or reseller locations and self-paced, computer-based desktop training programs. The company’s technical support services include Web-based access support services and tools, access to technical support engineers, hardware replacement, software updates, and monitoring capabilities. These services are offered under support contracts with terms of approximately five years. ShoreTel Sky Architecture and Services for Hosted Customers The company’s ShoreTel Sky services offer a managed business communications solution to organizations with minimal capital investment. It offers a portfolio of services to customers, including soft-switch services for IP telephony, integrated software modules for UC, contact center, mobility, conferencing and collaboration, business intelligence analytics, and reporting. Various customer selectable network services are also available, including local and long distance network services, toll-free numbers, number porting, and other value-added network services. ShoreTel Sky Operations The company has a centrally managed platform consisting of data management, monitoring, control and billing systems that support its ShoreTel Sky services. This platform consists of a customer quotation portal, customer provisioning, customer access, fraud control, network security, call routing, call monitoring, media processing and normalization, call reliability, and call record storage and billing. The company’s platform monitors its process of digitizing and compressing voice and video into packets and transmitting these packets through data networks worldwide. It maintains a call switching platform that manages call control, and routes calls to an appropriate destination or customer premise equipment. Network Operations Center: The company maintains network operations centers throughout the United States and provides voice and data operations support 24 hours a day, 7 days per week. It uses various tools to monitor and manage various elements of the company’s network in real-time. It also monitors the network elements of some of its primary customers. Additionally, the company’s network operations center provides technical support to troubleshoot equipment and network problems. It also relies upon the network operations centers and resources of its telecommunications carrier partners to augment its monitoring and response efforts. Customer and Technical Support: The company maintains a call center that provides customer service and technical support to its ShoreTel Sky customers. Customers who access its services directly through its Website receive customer service and technical support through telephone communication and email support. ShoreTel Sky CRM Integration: The company provides out of the box solutions for integrating other hosted cloud services with the ShoreTel Sky offering, including Salesforce.com and other CRM applications. Professional services are also available for application specification gathering, design services, implementation services, and operational consultation services. ShoreTel Sky Data Centers: The company utilizes multiple data centers in the United States, which are co-located in service facilities operated by third parties. These data centers include sufficient physical building security, network operations and resiliency services and backup power generation. These operation centers house the application servers and proprietary technologies used to provide services to customers. The primary elements of the company’s ShoreTel Sky applications and services include ShoreTel designed modular software architecture and service creation environment for desi

 

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