gn; the development and introduction of new services; experience in customer implementations; the portfolio of operational services for billing, system management, and other requirements; and support for interfaces, enabling support for third party devices from other vendors. Customers As of June 30, 2013, the company’s solutions had been installed by approximately 30,000 businesses in approximately 50 countries. It serves a range of vertical markets, including professional services, financial services, government, education, health care, manufacturing, non-profit organizations, and technology industries. Sales and Marketing The company sells its premise products and services primarily through a network of channel partners that include resellers and value-added distributors. Its hosted services are sold through indirect channel resellers and a direct sales force. As of June 30, 2013, it had approximately 1,000 channel partners in its network. These channel partners range in size from single-site, regional firms with specialized products and services to multi-national firms that provide a range of IT products and services. They also include the U.S. telecommunication carriers, such as AT&T, WindStream, and CenturyLink. Its channel partners market and sell its products into both the small-to-medium and mid-enterprise markets. Strategy The company’s strategy is to provide customers with a choice of options to use its solutions, including operating its ShoreTel solution in their own premise-based data centers, or subscribing to its cloud-based ShoreTel Sky communication services. Research and Development The company’s research and development expenses were $53.0 million for the year ended June 30, 2013. Intellectual Property The ShoreTel logo, ShoreTel, ShoreCare, ShoreWare, ShoreTel Sky, Brilliantly Simple, Agito Networks, the Agito Networks logo, M5, Callfinity, and RoamAnywhere are trademarks or registered trademarks of the company in the United States and/or other countries. As of June 30, 2013, the company had 69 patents issued in the United States and 68 patent applications in the United States. The earliest patent to expire would do so in 2016 and the last to expire would do so in 2031. Competition The company’s competitors include Alcatel-Lucent; Aastra; Avaya; Cisco Systems, Inc.; Digium; Interactive Intelligence; Mitel Networks Corporation; NEC; Siemens Enterprise Networks; Huawei; IBM; Siemens Enterprise Communications; Microsoft Corporation; Toshiba; AT&T; British Telecom; Verizon; 8x8; Ring Central; West IP Communications; Thinking Phones; and Broadsoft. History ShoreTel, Inc. was founded in 1996. The company was incorporated in California in 1996 and reincorporated in Delaware in 2007.
shoretel inc (SHOR:NASDAQ GS)
960 Stewart Drive
Sunnyvale, CA 94085
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