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Company Description

Contact Info

1445 Ross Avenue

Suite 1400

Dallas, TX 75202

United States

Phone: 469-893-2200


l group and individual product offerings in south Texas. As of January 1, 2014, VBIC also offered a Medicare Advantage health plan. CONIFER The company’s Conifer subsidiary provides services primarily to health care providers to assist them in generating sustainable improvements in their operating margins, while also enhancing patient, physician and employee satisfaction. As of December 31, 2013, Conifer provided business process services from 20 service centers to approximately 700 Tenet and non-Tenet hospital and other clients in approximately 40 states. Revenue Cycle Management: Conifer provides comprehensive operational management for patient access, health information management, revenue integrity and patient financial services, including centralized insurance and benefit verification, financial clearance, pre-certification, registration and check-in services; financial counseling services, including reviews of eligibility for government health care programs, for both insured and uninsured patients; productivity and quality improvement programs, revenue cycle assessments and optimization recommendations, and The Joint Commission and other preparedness services; coding and compliance support, billing assistance, auditing, training, and data management services at every step in the revenue cycle process; accounts receivable management, third-party billing and collections; and ongoing measurement and monitoring of key revenue cycle metrics. Patient Communications and Engagement Services—Conifer offers customized communications and engagement solutions to optimize the relationship between providers and patients. Conifer’s trained customer service representatives provide direct, 24-hour, multilingual support for physician referrals, calls regarding maternity services and other patient inquiries; community education and outreach; scheduling and appointment reminders; and employee recruitment. Conifer also coordinates and implements mail-based marketing programs to keep patients informed of screenings, seminars and other events and services, as well as conducts patient quality and satisfaction surveys to provide valuable feedback to its clients. In addition, Conifer provides clinical admission reviews that are intended to provide evidence-based support for physician decisions on patient status and reduce staffing costs. Management Services—Conifer also supports value-based performance through clinical integration, financial risk management and population health management, all of which assist hospitals, physicians, accountable care organizations (ACOs), health plans and employers in improving the cost and quality of health care delivery, as well as patient outcomes. In 2012, Conifer entered into a 10-year agreement with Catholic Health Initiatives (CHI) to provide revenue cycle services for approximately 50 of CHI’s hospitals. Regulations Certain of the accounts receivable handled by Conifer’s debt collection agency subsidiary, Syndicated Office Systems, LLC (SOS), are subject to the Fair Debt Collection Practices Act (FDCPA), which establishes specific guidelines and procedures that debt collectors must follow in communicating with consumer debtors, including the time, place and manner of such communications. In certain situations, the activities of SOS are also subject to the Fair Credit Reporting Act (FCRA), which regulates consumer credit reporting and which may impose liability on the company to the extent that the adverse credit information reported on a consumer to a credit bureau is false or inaccurate. Significant Events In May 2014, Tenet Healthcare Corp. and Texas Tech University Health Sciences Center At El Paso announced plans to establish a new teaching hospital. In July 2014, Ascension Health planned to transfer ownership of its three-hospital Carondelet Health Network of Tucson to a new joint venture with Dignity Health and Tenet Healthcare Corp. In July 2014, a subsidiary of Tenet Healthcare Corporation has completed the acquisition of Emanuel Medical Center, a 209-bed hospital in Turlock, Calif., located about 100 miles southeast of San Francisco. History Tenet


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