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Company Description

Contact Info

4001 Rodney Parham Road

Little Rock, AR 72212

United States

Phone: 501-748-7000


Windstream Holdings, Inc. provides advanced communications and technology solutions. The company provides managed services and cloud computing to businesses nationwide. It also offers broadband, voice, and video services to consumers in primarily rural markets. The company has operations in 48 states and the District of Columbia, a local and long-haul fiber network spanning approximately 118,000 miles, a business sales division and 26 data centers. Strategy The company’s strategy is to maximize growth opportunities with its enterprise business customers. Services and Products The company offers a portfolio of services and products to meet the communications and technology needs of its customers. Business The company serves business customers of all sizes. The company’s enterprise customers typically subscribe to services, such as multi-site networking, data center, managed services, and other integrated voice and data services. Enterprise customers also include government contracts, including those under programs, such as E-Rate. Small businesses traditionally are served by high-speed Internet, integrated voice and data and traditional voice services, among others. Integrated Voice and Data Services: The company’s integrated services deliver voice and data over a single connection. These services are delivered over an Internet connection, as opposed to a traditional voice line, and can be managed through equipment at the customer premise or through hosted equipment options. Multi-Site Networking: The company’s advanced network provides private, secure multi-site connections for large businesses with multiple locations. Data Center Services: The company’s data centers offer cloud computing, colocation, dedicated server and disaster recovery solutions. Managed Services: Through its data centers, the company provides a breadth of managed services, including managed wide area network, managed local area network, managed network security, managed Internet, and managed voice services that allow its customers to focus on running their business and not running their network. High-Speed Internet: The company offers high-speed broadband Internet access options. It also offers high-speed broadband Internet access with connections at speeds up to 24 megabits per second (Mbps). Voice: Voice services consist of basic telephone services, including voice, long-distance and related features delivered over a traditional copper line. Carrier Services: Carrier services provide network bandwidth to other telecommunications carriers. These include special access services, which provide access and network transport services to end users, and Ethernet transport up to 10 gigabits per second. Carrier services also include fiber-to-the-tower connections to support the growing wireless backhaul market. The company sells and leases customized communications equipment systems tailored specifically to its business customers' needs. The company also offers ongoing maintenance plans to support those systems. Consumer The company’s consumer services primarily consist of high-speed Internet, voice and video services. The company provides high-speed broadband and additional value-added services to its consumer base, as well as bundling its service offerings to provide a comprehensive solution to meet its customers' needs. High-speed Internet Access: The company offers high-speed Internet access with speeds up to 24 Mbps. Internet Security Services: The company’s Security Suite offers customers critical Internet security services, including anti-virus protection, spyware blocking, file back up, and restoration. Online Backup Services: The company’s online backup service allows consumers to back up and restore major files through the Internet. Additionally, its backup services provide consumers with the ability to store and share files on network-based storage devices. Consumer voice services include basic local telephone services, features and long-distance services. Features include call waiting, caller identification, call forwarding, as well as various other offerings. The company also offers various long distance plans, including rate plans based on minutes of use, flexible or unlimited long distance calling services. The company offers consumer video services primarily through a relationship with Dish Network LLC (Dish Network). It also owns and operates cable television franchises in some of its service areas. The company’s video offerings allow it to provide comprehensive bundled services to its consumer base. The company sells certain equipment to support its consumer high-speed Internet and voice offerings, including broadband modems, home networking gateways and personal computers. The company also sells home phones to support voice services. Wholesale The company provides switched access services to long-distance companies and other local exchange carriers for access to its network in connection with the completion of long-distance calls. The company also receives compensation from wireless and other local exchange carriers for the use of its facilities. Certain Universal Service Fund (USF) revenues are also included in the company’s wholesale revenues. In addition, it supplements its business services with wholesale offerings of voice and data carrier services to other communications providers and to larger-scale purchasers of network capacity. Other Other revenues include USF surcharges and other costs passed through to the company’s customers, certain consumer revenues in areas where it no longer offer new service, and other miscellaneous revenue streams. Regulation The company is subject to regulatory oversight by the Federal Communications Commission (FCC) for particular interstate matters and state public utility commissions (PUCs) for certain intrastate matters. It actively monitors and participates in proceedings at the FCC and PUCs. History The company was formerly known as Windstream Corporation and changed its name to Windstream Holdings, Inc. in 2013.


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