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Company Description

Contact Info

45 Glover Avenue

PO Box 4505

Norwalk, CT 06856

United States

Phone: 203-968-3000

Fax:

Xerox Corporation provides business process and document management solutions worldwide. Segments The company’s segments are Services, Document Technology and Other. SERVICES The company provides comprehensive services in various markets across all major industries and government agencies. The Services segment comprises three service offerings: Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO) and Document Outsourcing (DO). Business Process Outsourcing: The company is a worldwide diversified BPO company, with an expertise in transaction-intensive offerings modified for several industries. The company’s BPO services are delivered through three market-oriented operating sectors: Healthcare, Commercial and Government and Transportation Services. The company’s services include the following: Healthcare Services: The company operates across all segments of the industry to help its customers with services modified to their needs. These include directly supporting U.S. government programs for Medicaid expansion and state Health Insurance Exchanges; services for payers and providers that support increased participation; offering a private exchange solution for employers through its Human Resource Services group, which benefits both the employee and employer through reduced costs, and improved employee care and wellness. The company has three market-facing verticals: Government, Payer and Pharma, and Provider. Government Healthcare Solutions: The company provides administrative and care management solutions to state Medicaid programs and federally-funded government healthcare programs. The company provides a range of solutions to 37 states, which includes providing Health Insurance Exchange support services to 7 states. The company’s services include processing Medicaid claims, pharmacy benefits management, clinical program management, supporting health information exchanges, eligibility application processing and determination, management of long-term care programs, delivering public and private health insurance exchange services and care and quality management. Healthcare Payer and Pharma: The company delivers administrative efficiencies to its healthcare payer and pharmaceutical clients through scalable and flexible transactional business solutions, which encompass its global delivery model and domestic payer service centers. The company supports U.S. commercial health plans. Its services include data capture, claims processing, customer care, inside sales, recovery services and healthcare communications. The company also provides these services to payers outside of healthcare. Healthcare Provider Solutions: For hospitals, doctors and other care providers, the company offers technology services and adoption solutions that simplify healthcare operations. This includes consulting for system selection, implementation support, training and education, technology and infrastructure services, and analytical tools supporting clinical care, case management and metrics for quality and benchmarking. The company serves every large health system in the U.S., with contracts in all 50 states. Commercial Services Human Resource Services (HRS): From actuarial expertise to a range of human resources (HR) consulting that includes employee service centers, learning, retirement, health, private healthcare exchange and welfare services, its experience provides an option for organizations that need to transform their human resources, learning or reward functions. Financial Services: The company serves clients in various industries by managing their critical finance, accounting and procurement processes. The company’s methodologies enable transformation and continuous improvement for each client. The company’s services span corporate finance and decision support, order to cash and record to report. In addition, the company provides outsourcing of financial aid and enrollment office operations for colleges and universities, and back-room functions, such as customer services, transaction processing and mailroom operations for the financial services industry. Customer Care: The company has

 

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