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Company Description

Contact Info

45 Glover Avenue

PO Box 4505

Norwalk, CT 06856-4505

United States

Phone: 203-968-3000

Fax: 203-968-3218

www.xerox.com

Xerox Corporation provides business process and document management services. Segments The company’s segments include Services, Document Technology, and Other. SERVICES This segment comprises three service offerings, such as Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO), and Document Outsourcing (DO). The company provides non-core, mission-critical services that its clients need to run their day-to-day business. BPO The company’s services are as follows: Government Healthcare Solutions: This business serves state and federal-funded government healthcare programs. The company provides a range of solutions, from processing Medicaid claims to pharmacy benefits management, clinical program management, supporting health information exchanges, eligibility application processing and determination, delivering public and private health benefit exchange services, and care and quality management. Healthcare Payer and Pharma: The company’s services include data capture, claims processing, customer care, recovery services, and healthcare communications. Healthcare Provider Solutions: The company provides consulting solutions, revenue cycle management, and application services that are customized to meet the varying and changing needs of healthcare providers. It serves health system in the United States with contracts in 50 states. Human Resources Services (HRS): HRS delivers game-changing solutions that enable the company’s clients to focus on their business. The company helps HR departments engage employees as individuals by communicating to them with personalized messages and enabling employees to get smarter about managing their own health, wealth, and career outcomes. Financial Services: The company provides finance and accounting services for any industry - from accounting to billing to procurement to accounts payable and receivable to tax management. In addition, it provides outsourcing of financial aid and enrollment office operations for colleges and universities and back-room functions, such as customer services, transaction processing, and mailroom operations for the financial services industry. Customer Care: The company’s customer care offerings include customer service, sales, technical support, transaction processing, fulfillment, and managed mobility services. Retail, Travel, and Insurance: The company provides technology-based transactional services for retail, travel, and non-healthcare insurance companies. It handles their data entry, mailrooms, imaging input and hosting, call centers and help desk with targeted industry focus. Transportation Solutions: The company provides revenue-generating solutions in approximately 30 countries. Its solutions include fare collection, toll and parking solutions, and monitoring of red light cameras. Government Solutions: The company supports its government clients with solutions for child support payment processing, tax and revenue systems, eligibility systems and services, electronic payments transfer, electronic payment cards, and unclaimed property services. ITO The company engages in designing, developing, and delivering IT solutions. Its secure data centers, help desks, and managed storage facilities worldwide provide an IT infrastructure that minimizes the risk of disruption to its clients' daily operations. The company provides its ITO services across various verticals. Its ITO services are as follows: Mainframe and Server Outsourcing: The company provides systems support services. It provides a 24/7 support organization that maintains a set of tools and processes to support its clients' IT environments, including systems administration, database administration, systems monitoring, batch processing, data backup, and capacity planning. Network Outsourcing: The company provides telecommunications management services for voice and data networks. Desktop Outsourcing: The company’s desktop services provide its clients with a approach to managing their end-user platforms and devices. It designs and executes desktop management strategies that address and resolve issues, such as enterprise ban

 

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